CWILL Back in Stock Notify Me!

Hi,

This is Joey, Customer Success Manager from the CWILL team.

I came across your recent review and went back through the conversation you previously had with our support team. I also checked your case with our product team so I could better understand what you were trying to achieve.

I think I understand the situation much better now.

The image area you were using in the email template was originally designed specifically for a logo. Because of this, no matter what type of image is uploaded there, the final display will still be constrained to a relatively narrow, logo-style layout. So simply resizing the image wouldn’t really create the larger visual effect you were looking for.

I also understand now that the image you mentioned was not intended to be a logo, but more of an emotional/lifestyle visual as part of the overall email design.

I’m sorry this wasn’t understood clearly during your previous conversation. Since that area has traditionally been used for logos, our support agent initially interpreted your request from that perspective and didn’t fully understand the result you had in mind.

I’d like to personally take over the follow-up from here.

For example, would you like the image to be displayed more like a larger banner or hero image at the top of the email, similar to this example: https://prnt.sc/29eApLMWG-J-

If this is close to what you have in mind, or if you have any other reference image or email design you prefer, please feel free to send it to me(joey.wen@cwill.com). Even a simple screenshot is enough.

I can then coordinate directly with our product and development teams to see how we can customize the overall email template for you and try our best to achieve the effect you want.

You’ve been using our app for around four years, so I really want to make sure your requirement is properly understood and followed through this time. You won’t need to repeatedly explain the same thing to different people — I’ll personally follow this case for you from here.

Thank you again for your time, and I’ll be happy to help get this sorted out properly.

Best regards,
Joey
Customer Success Manager
CWILL