UpPromote Affiliate Marketing

UpPromote Affiliate Marketing

Reviews (3,890)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
September 16, 2026

There are much better applications than this one available. This one is MASSIVELY OUTDATED, compared to the many features and functionalities available with other apps. Also, Support doesn't speak English, so they will not communicate directly or quickly. Email or chat replies come with LONG lag times between questions and responses.

Basic functionality is woefully lacking. I was on a PAID plan, not a free plan, but the starter tier of approx $25-30/month, and this is what I experienced:
1) NO ABILITY TO PAY Creators in-app.
It's all MANUAL, tracking the payment that happens OUTSIDE the app only, for the free and lower-cost starter plans. Basic functionality that other apps provide, this app WITHHOLDS to force you into an upgrade.

2) NO ABILITY TO COMMUNICATE with creators in-app.
You can only "save" a creator profile to a list. However, they WITHHOLD the email from the "save", require you to manually search-populate a blank email field, and they do not offer the capability to email the creator.

3) NO METRICS ON CREATORS.
The withhold both the email, as mentioned, and any useful metrics on the creator besides follower count and @handle, forcing an upgrade to a more expensive plan to view.

4) ONLY 5 SEARCHES PER CYCLE.
If your search results in 1 creator, then that still leaves you with only 4 searches left.

5) EACH PAGE OF CREATORS = 1 SEARCH
If your search results in 150 creators, but the app only shows 10 creators per page, then you do NOT get the benefit of all 150 creators from that search. NO, you only get the 10 creators on that page. And when you click the next page, to see the next 10 from your search, that counts as 1 additional search. EFFECTIVELY, YOU WILL NEVER SEE MORE THAN A HANDFUL OF CREATORS PER MONTH BECAUSE OF THE SEARCH LIMITATION AND THAT ONLY A FEW CREATORS DISPLAY ON EACH PAGE OF A SEARCH. I CONSIDER THIS TO BE MISLEADING MARKETING, PERHAPS EVEN FRAUDULENT MISREPRESENTATION. You only get "unlimited" capabilities if you are in the highest-tier-- again, instead of serving the customer, forcing the PAID customer into the higher plans jut to access basic functionality that other apps provide for the same price as the lower-priced paid plan.

6) UNINSTALLING / UNSUBSCRIBING DOES NOT END THE PAYMENTS
If your cycle starts on the 12th of the month, and you uninstall/cancel on the 16th of the month, you will not only pay for the full month (no pro-rated return). YOU WILL BE CHARGED FOR 1 MONTH AFTER YOUR INSTALL DATE. This policy is NOT made clear on sign-up and differs from other apps. While not all apps will provide a pro-rated return/refund, they DO stop all future billing after the uninstall. THIS ALSO BOARDERS ON FRAUDULENT MISREPRESENTATION.

All-in-all-- this is a terrible app and I would not recommend it to anyone. I can only assume that the 3.7k 5 star ratings are either friend/family/paid or rewarded positive reviews.... or that those reviews are very old, from an era before all the advancement and launch of better apps... because there is no way on earth this is a 5 star app.

I don't review apps often. But I consider this to be a public service-- so other people are not mislead, as I was. The app offered to give me "credits", or free searches, in recognition of what was wrong and my dissatisfaction and to avoid a negative review. But, I prefer to be honest-- save some other people- than to benefit from some credits in an app that isn't worth my time to use.

KIERIN
United States
5 months using the app
UpPromote replied September 16, 2026

We're sorry this was your experience. Because this review makes several factual claims, we'd like to add the record for anyone reading.

On billing: app charges on Shopify are created by Shopify at the start of each 30-day cycle and collected on the store's next Shopify invoice. This is how billing works for all apps on the App Store, not an UpPromote policy, and no new charges are created after uninstalling. In this case, we covered the final cycle (Sep 12 – Oct 12) in full and, on Sep 16, also refunded the last payment entirely. The total paid for the period in question is $0. The credits and refund were issued to resolve the billing concern and were never conditioned on any review.

On plans: automated creator payouts, in-app messaging, and extended creator metrics are features of higher-tier plans, listed on our pricing page and in-app before purchase.

On search credits: the feedback that page navigation counts toward Creator Discovery's search credits and that this wasn't visible enough is fair. We acknowledged this directly during the case, and our product team is actively updating how it's displayed as well as the search count logic.

On support: our team assisted in English throughout this case, in chat and in detailed written responses to every question raised.

Any merchant with a billing question can reach us at support@uppromote.com with three dates: cycle start, uninstall date, invoice date - and we'll walk through the exact timeline.

Stark, Head of Customer Support, UpPromote