BSS B2B Wholesale Pricing

Hi dear,

First of all, we’re genuinely sorry for the frustration and disappointment this experience has caused you. We completely understand why you raised this concern, especially when the feature was still shown in our documentation and the article had been updated recently.

We’d like to clarify what happened here. The issue you encountered comes from the compatibility between our BOGO module and Net Terms. The BOGO module is an older feature, and unfortunately, it does not reliably work with Net Terms. However, we recognize that this limitation was not clearly communicated in our documentation. That is something we should have made clearer, and we sincerely apologize for the confusion.

More importantly, we understand that simply being told to “avoid” the feature was frustrating and did not address your actual needs. That was not the experience we wanted you to have with our support team.

We’ve already reached out to you by email because we’d really appreciate the chance to speak with you directly, understand how you’re using BOGO and Net Terms, and discuss what we can do from our side.

We’re also working on a new and more stable BOGO solution, and we’d be happy to share our plan with you and discuss whether it could better fit your requirements.

As you’re also using multiple BSS solutions, we truly value your business and the trust you’ve placed in us. We sincerely hope we can have a meeting with you and your team, listen to your concerns in more detail, and work together toward a solution rather than simply leaving things where they are today.

We’ve sent you an email and sincerely hope we’ll have the opportunity to speak with you soon. Thank you for taking the time to share this feedback with us. It genuinely helps us identify where we need to do better.