Zendrop: AI Dropshipping & POD

WARNING — Unexpected charges and refund issue
I strongly recommend being extremely careful with this app.
I was charged £22.10 in August even though I was not using the app. I contacted the developer and requested a refund. I was told that I had to pay the charge first in order to receive the refund, so I followed their instructions and paid it.
The refund was never received.
Even more concerning, Shopify's records clearly show that I uninstalled the app on 30 August 2026.
Despite this, another charge of £36.49 was issued on 19 September 2026 — almost three weeks after the app had already been uninstalled.
I was then required to pay this charge as well.
I have now paid £58.59 in total for an app that I am not using and that had already been uninstalled.
How can a company charge £36.49 after the app was already uninstalled, especially when a refund for the previous charge was already being disputed?
To me, this is not normal or acceptable billing. It feels like a deceptive and potentially fraudulent billing practice, particularly when small charges can easily go unnoticed by merchants.
I have screenshots and Shopify billing records documenting the installation/uninstallation history, both charges, and the payments.
I am demanding a full refund of £58.59 and will escalate this matter to Shopify, my payment provider, and the appropriate consumer protection/fraud-reporting authorities if it is not resolved.
Potential users: please check your Shopify bills carefully and make sure you are not being charged after uninstalling this app.