Reviews (162)
These guys are taking 20+ days to fulfill orders. It's $70/m membership and so far they have not been able to complete orders in a timeframe that is realistic for modern delivery timelines. The products seem decent and the label printing is nice. The customer service is responsive. Disappointed overall.
Hi Longplay Wellness,
We’ve reviewed your account and can confirm that you currently have three orders in total. Of these, only one took more than 20 days to fulfill, and this was due to a label issue that prevented the order from moving forward.
Our team contacted you multiple times to resolve the issue, and once the label was corrected, your order was shipped the very next day.
We understand that delays are frustrating, and we appreciate that you acknowledged our responsive customer service. However, we also believe it’s important to clarify the facts: the delay was related to a specific unresolved label issue, not our standard fulfillment process. We’re always open to feedback, but we believe a fair review should reflect the full context of the situation.
Yours truly,
The Supliful Team
