AfterShip Returns & Exchanges
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Reviews (1,543)
I’ve tested multiple return apps, and this is by far the absolute worst — terrible UX, overly complicated setup, unintuitive design, and useless support. I’ve been stuck with it for almost a month, and I’m convinced its glowing reviews are bought.
It’s pricier than every competitor. Only a fool would sign up for their $120 plan. Even the $19 tier rips you off, charging an extra $12/month just to add one more user. I have no idea if they’re just money-hungry or completely out of touch.
Other apps are easy to configure with fast, helpful support. This one? They’ll spam you with walls of text and endless emails, but never resolve your actual issue.
Check the bad reviews before you install it. Don’t sink hours into setup only to realize this app is garbage.
Hi Team,
Thank you for sharing your feedback with us. We value your perspective and appreciate the opportunity to understand your concerns and help you make the most of AfterShip Returns.
We noticed that you reached out to our support team yesterday regarding the pricing of the additional team member plan. During the conversation we shared the relevant pricing details however, we didn't receive a further response from your end.
That said, we understand that pricing is only one part of the overall experience and we're sorry if our communication or product experience has left you feeling this way. This certainly isn't the kind of experience we want any of our merchants to have.
If you're open to reconnecting with us, we'd be more than happy to arrange a comprehensive product demo and walk you through the platform, its features and configuration options. We'd love the opportunity to help you understand how you can get the most out of AfterShip for your business needs and give you a clearer perspective on how our solution compares with other available options.
We genuinely value your feedback and hope to have another opportunity to turn your experience around.
Best regards,
Team AfterShip
