UpPromote Affiliate Marketing

Stark from UpPromote here. To clarify for anyone reading: the two August charges were for two different billing periods, not a duplicate. Shopify apps bill every ~30 days rather than by calendar month, so your Aug 2 invoice covered [Jul 31 to Aug 30] and the Aug 30 invoice covered [Aug 30 to Sep 29]. Same amount of $89.99 each, no overlap.

On the upgrade: no Shopify app can change a store’s plan on its own. Your Professional subscription plan started on May 18 only after the store owner approved the charge on Shopify’s approval screen, and it has stayed on the same subscription plan since. The first billing cycle started on June 1, as soon as the free trial expired.

We should have explained the 30-day cycle sooner, and I’m sorry it got to this point. If any charge still looks wrong, reply in our chat thread and I’ll walk through it with you.