PC ‑ Custom Product Options

Updating my previous review made on June 6, 2016 . . .

I’ve had a five-star rating up for this app since i downloaded it over 10 years ago. I’ve updated the review and downgraded the rating to only one star - as low as the rating system allow. Not even deserving of 1 star in my experience over the last year. This app has cost us a lot of lost business and lost time trying to recover business this app has made a mess of.

In 2016, the app worked perfectly. If there was ever an issue I was easily able to contact Justin, the cofounder of the original company. Fast forward to today and this has been the most expensive app we have had in our 10-year Shopify history in terms of lost sales and productivity. Countless thousands of dollars.

With increasing frequency, orders have come through that only specify the fabric selected - with no information on the product page about the related customizations. This leaves us a task to contact the customer. Recently, installed customization options would spontaneously disappear from related fabrics. We would find out when customers would start emailing us "how can I order this custom item when it just shows a fabric and an ADD TO CART button? No place to enter size, length, etc." We tried countless times to reattach them, and they would eventually disappear again. Hundreds of our man hours lost on this glitch alone.

We're done with this app. Their "team" cannot figure it out or fix it. For years now. Only getting worse. We have finally fully migrated to a new customization app that is much more modern, intuitive and trouble free.