Reviews (105)
5 of 7 orders were wrong. received totally wrong products. my logo was done in completely wrong color. customers received products for a company that wasn't even mine.
Hey Scott,
Thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time!
I was hoping to hear back from you regarding the email I sent to you on the 4th of August. The reason why the hat printed Orange versus Red is because of the RGB values in the design file. If the RGB values are crossed between two of our color thread values, our machines can get tricked into mapping the wrong color thread. I sent you the RGB values to correct the issues on future orders! So, please check your email, I sent it from jt@customcat.com.
If you have any questions or concerns, please contact me directly at jt@customcat.com anytime!