Reviews (68)
Lots of recent 5 star reviews with only one sentence comments always makes me do that extra bit of due diligence and as part of that i check out the stores leaving these reviews. I recommend that you all check out the stores leaving these 5 star reviews too.
Anyway, I had high hopes as design interface was quite good and placing sample order was easy. Then it all went bad. There is simply no way I can confidently scale with this company based on the experience I am having with this sample order. Ordered a pair of sneakers on 20th January which gave "3-5 days" production time. 10 days later order still not shipped. After sending an email and waiting i was then told "3-7 working days" (which had also already passed). Anyway, i waited (not much choice). Finally I got a tracking number . I had paid for express shipping so thought I would get these fairly soon after production was complete. Nope. Still waiting and tracking still shows as "Shipment information sent to FedEx" . That's the last update from 21st July and here we are 10th August and no sample order has arrived and no updates. There is no way I would put volume through this group given the experience I have had so far. I am not angry, just genuinely disappointed and relieved. But better to find out now with one sample order than 500 legitimate customer orders. Feel like I dodged a bullet here.