Reviews (3,139)
It started fine, although showing less customization than we expected, it worked fine for a year. However, once they get more users, instead of having the new rules on new clients, they forced the existing clients to accept the new rules, where they purposely make their customer support to work slower in order to have people sign up for a $99 additional cost for faster customer support. It is totally unethical to do so knowing that it would take a lot more effort and cost for clients who already have subscription customers to switch. They also have made a huge mistake where they made a change for us but mistakenly removed one of the customizations, which resulted in errors in all orders processed during a weekend! We have to take the lost of money for those orders because RECHARGE did not do their job right. We also have no other way to get it fixed except waiting for 48 hours for their response (which they promised would be 24 hours on the website). We had to get into the additional support subscription to try to get it solved faster and even that needs to wait for their approval to get it integrated. No wonder some brands who started with Recharge like we did have switched to better subscription systems. Obviously, Recharge is only for business that only need the simplest subscription feature.
