Shippo ‑ Simplified Shipping

I am heartbroken that recently the support I received from Shippo has been so bad. I relocated to Germany and have had so many issues with Deutsche Post which was recommended via SHIPPO. I have sent over 500 packages with Shippo & right before the holidays they I run into a lot of issues. The customs forms don't print with the labels and I have over 50 orders I have to refund because I am in Germany and Shippo failed me. I may have to shut my business down.