Reviews (293)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing and seamless integration with Shopify, enhancing shipping efficiency with features like automatic order import and batch label printing. It supports major carriers such as FedEx, UPS, and USPS, allowing easy rate comparisons and the use of personal carrier accounts. The app is noted for stable performance, responsive customer support, and capabilities for international shipping, including customs documentation, without monthly fees.
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I find Shippo easy to use. We ship anywhere from a couple to 50 packages a day from our own store and Amazon. Both sync up well, and we get great rates whether we're shipping a couple of lip balms or 50 lbs of product to a wholesale account.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
I have been with Shippo since 2018, and it has been the best company for my business shipping needs. Their platform is easy to use, and the prices always beat out USPS.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
There is an issue with Amazon orders coming over with an incorrect, extended phone number that we have to manually adjust. Also an option to void a shipping label and syncing over order changes would be nice.
Hello,
Thank you for taking the time to share this feedback — we really appreciate it. Some Amazon orders may come through with anonymized phone numbers due to how Amazon exports order details. Recently, carriers like USPS now require a valid recipient phone number format, which can cause errors depending on the carrier and shipment.
While Shippo receives this information directly through the Amazon integration and can’t modify it automatically, updating the phone number manually often allows the label purchase to go through successfully.
For labels, while they can’t be voided directly in the app, you can request a refund for an unused label, which makes it ineligible for use.
We also appreciate your suggestion regarding syncing order updates from Amazon after import — feedback like this is shared with our Product team for future consideration.
Thanks again for using Shippo, and please feel free to reach out if you have any questions.
— Shippo Support
We process a ton of in-store purchases that need shipping and unless we processed that sale through our online store, not logistically possible whatsoever for us, we couldn't access the deals Shopify had for our online orders. Shippo lets us ship out for such a good deal. 5/5. Great service.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Good place to ship standard items. If you are looking to ship tubes they really suck bad. You cannot enter girth so when you ship you will get charged a surcharge for your item. If you need to enter girth in order to ship better stay away otherwise you will get charged the surcharge.
Shippo does the ole well it was not our fault it was USPS's fault. You file a claim show proof your item was not oversize but you never get refunded for the overcharge. Support really sucks.
Hello,
Thanks for sharing your experience — we understand how frustrating unexpected USPS surcharges can be, especially when shipping tubes or other non-standard packages. USPS applies additional handling and dimensional adjustments based on how packages are measured and processed within their network, and those charges can be assessed after a label is created, even when dimensions are entered correctly.
We’re sorry this wasn’t clearer upfront and that this has been such a frustrating experience. We do want to share that our support team is already actively working with you to review these surcharges, submit disputes, and escalate the issue directly with USPS on your behalf.
Your feedback is appreciated and helps highlight where clearer guidance is needed. Our team will continue working with you to provide updates and help minimize surprises going forward.
- Shippo Support
I have been using Shippo for years after tying a couple other platforms. Shippo is easy to use, even for someone not very tech savvy. I run a small business and I needed something that could scale with me as I grow. This platform has everything and plugs into shopify sites. 10/10
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Great experience with Shippo so far! Easy integration, good customer service, decent pricing, and a relief to have an option to ship hazmat that works with Shopify.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
This USED to be a great program. Now, there are glitches all the time, and no one able to help you in real time. When I am trying to get merchandise to my customers, dealing with AI (which has not been successful to date) is not a reasonable option, nor is filing a report - which will take days to get a response on. It's been more than 7 years since I began using Shippo, and right now, I am eager to find a different provider. From the reviews, I can see that i am not the only one with issues.
Hello,
We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. Unfortunately, we're unable to find your account by your review name.
We'd love a chance to help - please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. You can let us know you're following up on a review and we'll be sure to look into your request further.
Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
Have been using Shippo for YEARS and have tried others as well as directly thru Shopify - nothing compares. LOVE Shippo!
The only reason I didn't do a 5* is because there's not many shipments in this free plan.
Hello,
Thank you for your feedback! We appreciate you sharing your experience. Our free plan includes up to 30 shipping labels per month, which works well for many users just getting started.
If you need to create more labels or want access to additional features, you can try our Pro plan with a 1-month free trial. After the trial, the Pro plan continues as a monthly subscription unless canceled.
We’re always happy to help if you have questions or want help finding the best plan for your needs.
— Shippo Support