Reviews (536)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and competitive shipping rates, which reduce costs and streamline operations. Its user-friendly interface supports bulk shipping and processing multiple orders simultaneously, ideal for high-volume needs. The app offers a variety of carrier options and rate comparisons, enhancing efficiency. Additionally, responsive customer support and the absence of a monthly fee make it a cost-effective choice for shipping management.
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All was fine until first lost package. $700 package lost and have been told by chat support for 3 days the case manager would call us about it, since we can not communicate directly with FedEx because shipment was through Shippo. Rep has still not called and we have no update to provide the customer for a package that has been lost for over a week. Continue to get the run around from their chat ...
Thank you for your feedback. We're sorry to hear about your lost package. We're still looking for your case based on your review name. Can you please reach out to support@ ...
As a business we don't recommend working with Shippo. They attempt to charge a "address validation fee" even if any parcel will be sent and any shipping label will be used, they just give the final bill with enourmous amounts. Please be aware of this and be aware that this is not a business compliant procedure. We raised a chargeback with our bank and informed our lawyer, they will have to faces ...
Hello,
Thank you for your feedback. We're sorry to hear about the issues you've encountered with unexpected charges. Our support team is currently assisting you, and we are ...
Complaint Against:** XCover and GoShippo
Date of Incident:** 09/16/2024
Insured Value:** $8,544.00
XCover Insurance ID:** 8----M------INS
Created By:** J. L.
I have been using GoShippo for 5 years, shipping millions of dollars in jewelry and paying thousands of dollars in insurance premiums. On September 16, 2024, I purchased a shipping label through GoShippo with UPS for a package insured for $ ...
Thank you for your review - we appreciate your feedback. I see that we have an open ticket addressing this issue that we're discussing via email.
used to be free and they made money from the purchase of labels. Now they are trying to charge a monthly fee on top of that. Going back to shopify shipping since shippo does not provide any more value than what is already built into shopfiy.
Thanks for the reply but we already found another service that does charge a monthly fee. Have been very happy with pirate ship.
Hi there,
Thank you for sharing your feedback—we truly value your input. We’d like to clarify that we still offer a free option through our Starter plan, which allows you to ...
Do not under any circumstances, use this company and their insurance services. They work with an insurance company called XCOVER that should be reported to the BBB. They will take months to respond to claims and request a ridiculous amount of documents just to decline for any small reason or any reason hidden in their policy clauses. They have zero customer service email and phone number so you ...
Hello,
Thank you for your feedback. We sincerely apologize for the trouble you've experienced when filing XCover claims for your shipments! Unfortunately, we were unable to ...
They don’t respond to inquiries. I gave them a whole day, and they didn’t reply.
I have tried to use their trial and hopefully switch to Shippo instead of our existing provider but they don't accept 'prepaid' cards. The card I am attempting to use is not a prepaid card, it is a Mastercard provided by Tide with whom we have our BUSINESS CURRENT account with!
Hello,
Thank you for your review. We're sorry you're having trouble adding your payment method to your account. Please contact us at support@shippo.com. We'd be happy to help ...
We have been using Shippo since we started back in 2015 with no issues to speak of. Support has been fast to respond to any questions we have.
Huge huge praise so far. It all integrates amazingly well with shopify. Set up accounts with FedEx, UPS, and Endicia (USPS); plug all those accounts into Shippo, and suddenly you've got the ability to click a button from each order and view pricing options, buy a label, print it, print the invoice, and send an email to the customer with the tracking number, all from one place. All without some ...