Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, competitive shipping rates, and seamless integration with Shopify. It's praised for time-saving features like automatic tracking updates and bulk label creation. The app supports thermal label printers and simplifies international shipping by pulling product information for custom forms. Merchants also value the return labels feature, which only charges when used, and some report better rates than Shopify's own shipping rates.

September 30, 2016

pretty easy to integrate and a time-saver for sure!

United States
Over 3 years using the app
April 9, 2018

When it works, it works GREAT. However, the lack of USPS Media Mail support is really a bummer. I don't care if it is discounted or not, that method should still be offered as we use it quite frequently to ship books.

Secondly, there are some issues with Shopify and Shippo syncing IF a customer changes address information after placing an order. Shippo keeps the old info so you can incorrectly ship out packages. If you ship immediately this is not a problem.

Otherwise, Shippo is absolutely fantastic.

Parabolica Press
United States
Over 1 year using the app
Edited November 12, 2020

EDITED : after a few months of use Shippo turns out to be an excellent and reliable solution, once it has been setup properly. There are still a few limitations in Europe : - You cannot schedule a pickup with DHL , will get an error - You cannot create return labels with DHL (won't work, whatever you try)

Middle Things
3 months using the app
Shippo replied September 9, 2020

Hi there,

Thank you for your honest feedback about Shippo! We appreciate this kind of feedback as it helps us improve our platform!

We apologize for any confusion with customs forms for intra EU shipments. We definitely understand the need to opt-out of customs forms at times and we've recently added this feature to our system!

If you have an intra EU shipment, you can no select the "Opt-out of customs" checkbox when creating your shipping label. This will allow you to generate the label with no customs form.

Regarding pickup scheduling and return labels, we would love to assist you further with this! Please reach out to support via chat/phones beginning at 9 AM PST M-F, or by email from 6 AM - 6PM PST M-F.

Shippo Support

April 30, 2014

Shippo app is user-friendly. It imports all shipping information from your Shopify page. And their shipping rate is reasonable!

United States
Over 3 years using the app
July 24, 2014

Great shipping app. Easy to use and connects directly to your shopify store. My only complaint is that you can't choose to pay for postage as you go along rather than being billed at the end of a week

Floridas Dying Records
United States
Over 2 years using the app
September 30, 2014

It was working great when I had it on test mode, I fulfilled my orders on shopify, then I went back to shippo and it marked the orders as shipped. Now that I am not on test mode, it automatically marks the order as shipped (and fulfilled on shopify) when I create the shipping label. Can this create confusion or make it hard to track which orders have actually shipped? Technically the order should not be marked as shipped until it leaves my home. I would love to hear from you guys. Overall its a great app.

Evolve Apparel
United States
Over 2 years using the app
October 2, 2017

Great fast customer service and help.

Wakesurf Edge
United States
About 1 year using the app
September 1, 2016

pretty good apart from it costs more than other 3rd party senders

United Kingdom
About 1 year using the app
Edited October 4, 2016

Amazingly quick and easy to setup and use. My only complaint is I can't add my logo to shipping labels. If that option were available this is a definite five star app.


United States
11 months using the app
Edited June 22, 2015

Good shipping app. Been using it since I started my website. For now I only use USPS but other options are there if I need them. UPDATE: The Support team has helped me figure out what was going on with the pricing on my end. Thanks Shippo.

United States
About 1 year using the app