Overall rating Based on 446 reviews
Night Queen Ny
Excellent customer service, very prompt response. I've been using Shippo for approximately 2 years & this app is amazing in so many ways, easy to create and print shipping labels.
Love this app. This has been the one and only shipping app I have used since opening my online store. Any questions are always answered right away. Works seamlessly with shopify themes and it's easy to create and print shipping labels.
I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.***
Simply uninstalling the app doesn't work as far as they are concerned.
You have to log into the account that you set up and cancel your account.
Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out.
You guys need to install a delete my account option on your "support" site.
I will be forwarding my complaint to Shopify as well.
If there was a no star review, I'd give you that!
Long time customer of Shippo on two different accounts. The app provide great rates for shipping labels and the integration process is pretty straight forward.
When it comes to accounting, there are a few things that break it for Shippo:
1. If you have any canceled labels, these will not be refunded back to you. Instead these act as roll over credit for future orders. We found this problematic when we were shipping logistic out of Shippo. Even if you do decide to close your account / switch service completely, any amount of labels that were refunded as credit in Shippo remains. If you're doing volume, this could mean hundreds of labels and credit stalled into one account as non-transferable credit.
2. USPS vs UPS vs Fedex vs DHL. If you have multiple carrier accounts, you may be billed outside of Shippo form UPS or DHL even if the charges show up in Shippo. It is not clear when these happen and it's up to you to distinguish which records in Shippo are actually charged outside of Shippo and which are within Shippo - quite the headache to backtrack through many orders. And do if you're not careful this can create issues with your carrier accounts for unpaid invoices. Very confusing -- a UI issue that can be addressed easily within Shippo IF they chose to implement it.
Super easy to use, seamless integration with my Shopify store. Their support team is excellent- very helpful and tons of follow up if there is ever a question or issue!
I've been using Shippo for approximately 2 years for all my USPS domestic mail (plant-based skin care products shipped from Canada in cooperation with a 3rd party brokerage firm), and I'm very pleased. Integration with Shopify is a breeze (recipient address and order data in; tracking number out), and postage pricing is the best I've encountered, so far. I also appreciate that it can accept and understand metric units -- when comparing options, I noticed Shipstation can't, ridiculous since most of the world operates in metric! Anyway, TLDR: I highly recommend Shippo =-)
My only complaint is that insurance doesn't automatically include the cost of shipping. Insurance values (in CAD) are entered on one page, shipping rates (USD) are on the following page... it's not intuitive to go back to the previous page and increase the insurance value to include the cost of shipping in USD (converted into CAD, so everything matches). I found this out the hard way when I needed to claim through shipsurance and only got reimbursed for the value of the products. Adding the price of postage automatically would make sense.
THEY STOLEN MY MONEY, IM NOT USING THIS APP FOR AROUND 1 YEAR AND TODAY THEY STOLEN ME BY PAYPAL $600 I DONT WHY
Mia Joy Studio
Such a disappointment.
The App originally worked well. After about a year of using it I ran into some issues. I sent a very clear email to Shippo in regards to the issues I was having requesting help. I received and email back from them stating that they were working on fixing the issues. After about a month of waiting I contacted them again since the issues were still there. They again told me they were still working on the problems. Another month passed and still the app was not working properly and I was wasting a lot of time trying to work around the persistent problems. I contacted them again, this time via the phone. They assured me that they would fix the issues. Here we are, months later and still nothing. I am deleting this app and would never recommend it to anyone of my friends who sell on shopify.
The consistent leading on, that you are working on fixing the issues is a complete lack of integrity. If you can't fix your problems, be honest about it and recommend another company/app that will work better for your customer.
Suite One Studio
Top-notch! User friendly interface with all the necessary details to ship worldwide. The support team also provides excellent customer service if you ever need them.
The Birdhouse Chick 2
Simply superb! I've been using the app for over 6 months and it's been a pleasure. Easy fix if you have multiple boxes for a single line item- as some products ship in two boxes. Ever need an extra label for an order? Solution is here! Support is highly responsive. Would strongly recommend this app for a more flexible label solution. Oh- and my FedEx account ties right in with same discounts!