Shippo ‑ Shipping Made Easy , 529 reviews

Overall rating
Counts per rating level
  • 78% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
October 16, 2020

I am heartbroken that recently the support I received from Shippo has been so bad. I relocated to Germany and have had so many issues with Deutsche Post which was recommended via SHIPPO. I have sent over 500 packages with Shippo & right before the holidays they I run into a lot of issues. The customs forms don't print with the labels and I have over 50 orders I have to refund because I am in Germany and Shippo failed me. I may have to shut my business down.

Its Untamed Beauty
United States
Time spent using app: Over 2 years
October 12, 2020

I needed help with international shipping and Chris walked me through the process on the phone. I feel much more confident sending packages overseas with Shippo.

A Signature Welcome
United States
Time spent using app: 13 days
October 9, 2020

I have used Shippo for several months now and they are an integral part of my business operations. The app is smooth, provides an array of discount carrier prices, and is very easy to use. Their customer service is great and they are open to improvement. I wouldn't pick a different shipping app!

United States
Time spent using app: Over 1 year
October 8, 2020

I have used Shippo for a couple of years now and have only great things to say about their service. Imports from all my sales channels, cubic pricing on Priority Mail saves a bunch of money for shipping within 1000 miles. Offers shipping discount on virtually all carriers and is simple to use. Great customer service and doesn't cost a bunch like Ship Station. I have found over the years that most of the apps available are unneeded or are just a way to drain your wallet - Shippo is the exception - Saves You Money. My business relies on Shippo to do the job and add to the bottom line.

Easy Carry Mattress Carrier
United States
Time spent using app: About 2 years
October 8, 2020

I have used Shippo for quite a while. Haven't had any issues so far. I like that it also works with ETSY, EBAY and other marketplaces. Shippo saves me from having to copy and paste the information. I have tried others but Shippo by far has been the best.

Nannie and B's Crafts
United States
Time spent using app: Over 2 years
October 8, 2020

Shippo is easy to use, with a clear interface that lets me do bulk shipping quickly. I also like the ability to import files with order info--really useful for club shipments where the product goes out monthly but are billed quarterly. One small but useful feature is that Shippo ties back into my Shopify account and automatically marks shipped orders as fulfilled. For my shipping volume, five cents is an incredible bargain. The only thing I'd like to see is an option to buy carbon offsets. Thanks for a terrific product that makes running my business that much easier!

Huckleberry Knits
United States
Time spent using app: Over 5 years
October 7, 2020

So far I've been really happy with this app. After using for 5 years I started having more and more problems, so decided to make the switch. I sell on multiple platforms and I enjoy having all my shipping information in one space. The only improvement I would love to see would be an added column for the "age" of the order. I do custom/made to order items with a 2-3 week production timeline, so keeping track of where an order is within that timeline would be very helpful. Thanks!

Norwegian Wood
United States
Time spent using app: 2 months
October 7, 2020

This app has been messing so badly our inventory, we had to hire someone full time to deal with the angry customers. I've had no support at all from the app and it works 4days/5

Time spent using app: Over 2 years
Shippo replied January 13, 2021

Hi there!

Thank you for leaving your honest feedback about the Shippo app. We take all this feedback very seriously and use it to improve our system. It looks like you've been speaking with some of our awesome reps and everything is working for you again! If you run into any further trouble, please let us know! We're always happy to help!

Shippo Support

September 22, 2020

Saves us time and money. And the few time something goes wrong, customer support has been able to fix it every time within a couple of hours.

United States
Time spent using app: 6 months
September 16, 2020

If you need help with adding additional insurance, better shipping rates- this app is amazing!!! It has saved me. I send out high value orders overseas and within NA, and this makes it super easy!!! Incredible customer service, from quick email responses and even phone calls. I highly recommend this app.

Erin Marcus Designs
Time spent using app: Over 2 years