Reviews (551)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, which automates order imports and tracking updates. They appreciate the competitive shipping rates and the ability to compare prices across carriers, as well as the efficient label printing and bulk shipping features. The responsive and helpful customer support, pay-per-label pricing without a monthly subscription, and support for international shipping are also key benefits highlighted by users.

Edited August 8, 2021

The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. *************************
UPDATE
*************************
No one by the name of Rodrigo reached out to me with any additional information. I used the same API Key and Secret to integrate my account via another App and it worked immediately, so clearly there is a problem with your app that should be looked at particularly after Matt confirmed that he was also not seeing any rates on my account.

Twitterpated
Australia
4 days using the app
Shippo replied August 6, 2021

Hi Ragheed,

Thank you for taking the time to provide us with your feedback. We took a look into your support request and it looks like our team member reached out with troubleshooting steps and our Senior Support Lead, Rodrigo, has reached out once more with a set of additional instructions and screenshots to assist in clarifying what needs to happen for your eParcel and your MyPost rates to show when creating a label.

Please reach out at anytime if we can be of further assistance.

January 5, 2020

SCAM ALERT

We tried out shippo for a couple days, decided our current shipping program was better, so we uninstalled shippo. Shippo has been charging us $50 a month ever since.

*P.S. Shippo* - Refund the money you've stole or we will initiate chargebacks.

The Great North
United States
4 days using the app
Shippo replied January 6, 2020

Thank you for reaching out about this. I'm glad we were able to get to the bottom of this for you through email. As mentioned in the email, uninstalling the Shippo app from Shopify does not deactivate your Shippo account, that still needs to be requested through Shippo (sorry for the confusion there!). That said, we did just get your account request yesterday so we'll move forward with doing that. Let us know if you ever want to try us out again @ support@goshippo.com. Thanks!

March 21, 2022

Customer service is fairly non existent. They just don't reply. Have been trying to get this working for a week and frustrated at lack of support and responses.

Lumiere Equestrian
Australia
6 days using the app
Shippo replied May 10, 2022

Hello,

Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. We also apologize for the delays you ran into. We strive to get back to all of our customers in a timely manner and we're very sorry for the delay you experienced over the weekend.

Looking over your correspondence with Scott and Alex, it does appear they offered a solution and this issue is now fixed.

We're delighted we could resolve this issue for you.

In the future, you can reach our Support Team M-F from 9AM-5PM via our live chat and phone options. You can access these by logging into your Shippo account and clicking on the "Help" button. We do not offer live support on the weekends but have a weekend team who is ready and available to assist through email.

Thank you,
Shippo Support

Edited June 29, 2018

I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.***
Simply uninstalling the app doesn't work as far as they are concerned.
You have to log into the account that you set up and cancel your account.
Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out.
You guys need to install a delete my account option on your "support" site.
I will be forwarding my complaint to Shopify as well.
If there was a no star review, I'd give you that!

Portal 108
Australia
About 16 hours using the app
October 22, 2017

Banned me without warning before my second label purchase. Subsequently sent a survey about my business and what I sell. I just want to buy labels. It's not that complicated.

Yourfavoritetee
United States
About 12 hours using the app
Edited November 29, 2016

I was contacted and asked to consider changing (improving) or removing my 3 star rating. In the interests of transparency, I prefer to let it stand as-is for those who may get value from it.

Four different Shopify Support staff recommended that I install this app to provide improvements I was looking for with carrier calculated rates. This app does not provide any integration with carrier calculated rates. As Shippo noted this "...is simply not what Shippo was designed for."

Yet Shippo does claim that "With Shippo API, you can automate your entire shipping process easily and get rates and labels right on your website."

At best several points of this statement are marketing embellishment. In reality, rates are not on your website; neither front-end or back-end. Store owners are redirected to a Shippo URL. And automating your entire shipping process is another obvious overstatement of it's capabilities.

There are other shipping apps that do have APIs for integration of carrier rates available. it is possible, just not with Shippo. 

Jack Wagon Coffee Co
Canada
About 13 hours using the app
March 30, 2020

The service reps did not know what ORM-D goods are, they cannot supply the services they offered. I would not recommend them. Desktop Shipper was able to more in one half hour conversation than multiple Shippo calls.

Love Dirty
United States
About 7 hours using the app
Shippo replied April 15, 2020

Hello,

Thank you for leaving honest feedback about your experience with Shippo and our team. I understand this was a frustrating situation for you given the time constraints you were under and we apologize for any confusion that may have occurred.

Just to clarify, Shippo does support the printing of ORM-D labels via our API. We do not support the creation of these labels in our UI.

We wish you continued success and again, we're sorry for any confusion this caused.

Thanks,
Shippo Support

May 12, 2017

Absolutely awful app. Nothing works, I get an error message for things that I can't even change. Won't let me do anything. Confusing to use. Couldn't be worse, wasted so much time trying to set this up.

Snahzi Cosmetics
Canada
42 minutes using the app
February 14, 2014

Shippo is missing many very important features. Here are just two for starters:

1. Does not integrate with FedEx packaging. There is no option to choose which FedEx package you use.

2. Does not have template for customs forms so the user would have to write a new form every time -- a total waste of time.

They also do no recognize different currencies. Has not impact on shipping but strange to see our Sterling order put into USA dollars.

Archer Adams London
Ireland
29 minutes using the app
May 15, 2019

If I could give a No Star rating I would. This company is not to be trusted. We installed the app to see if it was of any use to our Shopify store. It wasn't so we un-installed it within an hour. We have had 2 payment requests from them since. We contacted Shippo after the first and was told that it was fixed. We have now received another bill for a service that we have never used and never will. Shopify state that after an app is un-installed the developer should delete all of our data, etc. NOT send the end user a bill.

Goody Goody Gumdrops P/L
Australia
26 minutes using the app