Reviews (536)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

Edited November 29, 2016

I was contacted and asked to consider changing (improving) or removing my 3 star rating. In the interests of transparency, I prefer to let it stand as-is for those who may get value from it.

Four different Shopify Support staff recommended that I install this app to provide improvements I was looking for with carrier calculated rates. This app does not provide any integration with carrier ...

Jack Wagon Coffee Co
Canada
About 13 hours using the app
March 30, 2020

The service reps did not know what ORM-D goods are, they cannot supply the services they offered. I would not recommend them. Desktop Shipper was able to more in one half hour conversation than multiple Shippo calls.

Love Dirty
United States
About 7 hours using the app
Shippo replied April 15, 2020

Hello,

Thank you for leaving honest feedback about your experience with Shippo and our team. I understand this was a frustrating situation for you given the time constraints ...

May 12, 2017

Absolutely awful app. Nothing works, I get an error message for things that I can't even change. Won't let me do anything. Confusing to use. Couldn't be worse, wasted so much time trying to set this up.

Snahzi Cosmetics
Canada
42 minutes using the app
February 14, 2014

Shippo is missing many very important features. Here are just two for starters:

1. Does not integrate with FedEx packaging. There is no option to choose which FedEx package you use.

2. Does not have template for customs forms so the user would have to write a new form every time -- a total waste of time.

They also do no recognize different currencies. Has not impact on shipping but strange to ...

Archer Adams London
Ireland
29 minutes using the app
May 15, 2019

If I could give a No Star rating I would. This company is not to be trusted. We installed the app to see if it was of any use to our Shopify store. It wasn't so we un-installed it within an hour. We have had 2 payment requests from them since. We contacted Shippo after the first and was told that it was fixed. We have now received another bill for a service that we have never used and never will. ...

Goody Goody Gumdrops P/L
Australia
26 minutes using the app
July 29, 2020

Not support USPS FC letters
Not support DHL Express shipments from outside of the US

Easy work. Can make custom label without order.
Good USPS fees: USPS FC package from $2.93 (ebay page from $3.18, and USPS retail from $4.20), but stamps.com from $2.74 (need monthly fees).

Magical Magnets
Russia
37 minutes using the app
Shippo replied August 10, 2020

Hello,

Thank you for leaving your honest feedback about Shippo. We are happy to have you as a customer and we apologize for any confusion with DHL Express and USPS FC letters ...

February 1, 2019

Does not offer any value for Canadians. I signed up to get a volume shipping discount with Canada post but Shippo does not offer any. When adding Canada Post as a Carrier in settings, it asks me to connect my own account. Very miss-leading.

Finli
Canada
18 minutes using the app
December 27, 2014

pure garbage.

The set up was simple enough.

getting the thing to actually work? well that is a whole other story. Cannot recommend under any circumstances. It forces things that are unnecessary on forms, then it errors out while you try and get a label.

Extra points off for not having a phone number.

Just the worst thing ever. This thing was supposed to save time, not cost me time. I'm moving ...

Windy Gaming
United States
11 minutes using the app
January 8, 2018

Rubbish app, claims to have more carriers then it really does.

Brainchild Scandinavia
Norway
7 minutes using the app
Edited April 24, 2018

Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling. Entered all required information and the app reformatted some lines after refreshing without displaying any errors. Tried maybe 20 variations of names addresses phone numbers, but nothing worked with zero error messaging. Uninstalled

Gemajewelry
United States
4 minutes using the app