Reviews (536)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

August 13, 2016

Please be careful - they require that you send a copy of your photo id and credit card before you can set up an account. They claim it is secure but this can not be done via email - emails can be forwarded and/or hacked. They claim everyone is doing it, so don't jump off that bridge.

No merchant I have EVER dealt with online has ever requested this and I have had an online store for over 8 years ...

Ifitwags
United States
6 days using the app
July 20, 2020

This app says it provides rates for UK customers but it doesn't. It's misleading after spending so much time trying solve the issue it turns out that they don't have parcelforce or any UK negotiated rates

Beoffcut
United Kingdom
6 days using the app
February 4, 2016

Susanna was awesome in answering all of my questions. Very responsive and patient!

Risque Pink
United States
About 10 hours using the app
June 3, 2020

I tried to set up my Shippo account and do some testing. I could not figure out any way to handle local pickups (store pickups). Shopify handles these just fine. Shippo doesn't recognize them and wants to print postage. This is not why I am giving Shippo one star. I upgraded my trial to the "Professional" version so I could try out their customer support. That's when I realized they do not have ...

Much Ado Boutique
United States
6 days using the app
Shippo replied June 3, 2020

Hello,

Thank you for leaving your feedback about Shippo and our Support Team. We apologize you had this experience as this is not what we strive for. We are very sorry that ...

Edited December 15, 2017

I've been using it for one evening.
Things I like:

USPS prices. The cost for USPS labels on Shopify have always equaled USPS prices on Amazon, penny for penny. Thus, I never thought it was possible to get USPS prices any lower....but I was wrong. Shippo's cost for USPS labels is SIGNIFICANTLY lower.

Another thing I like is that Shippo can print (optional) the order number on the label.
--------- ...

Woodchucks Wood
United States
About 9 hours using the app
Edited August 8, 2021

The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. *************************
UPDATE
*************************
No one by the name of Rodrigo reached out to me with any additional information. I used the same API ...

Twitterpated
Australia
4 days using the app
Shippo replied August 6, 2021

Hi Ragheed,

Thank you for taking the time to provide us with your feedback. We took a look into your support request and it looks like our team member reached out with ...

January 5, 2020

SCAM ALERT

We tried out shippo for a couple days, decided our current shipping program was better, so we uninstalled shippo. Shippo has been charging us $50 a month ever since.

*P.S. Shippo* - Refund the money you've stole or we will initiate chargebacks.

The Great North
United States
4 days using the app
Shippo replied January 6, 2020

Thank you for reaching out about this. I'm glad we were able to get to the bottom of this for you through email. As mentioned in the email, uninstalling the Shippo app from ...

March 21, 2022

Customer service is fairly non existent. They just don't reply. Have been trying to get this working for a week and frustrated at lack of support and responses.

Lumiere Equestrian
Australia
6 days using the app
Shippo replied May 10, 2022

Hello,

Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. We also apologize for the delays you ran into. We strive to get ...

Edited June 29, 2018

I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.***
Simply uninstalling the app doesn't work as far as they are ...

Portal 108
Australia
About 16 hours using the app
October 22, 2017

Banned me without warning before my second label purchase. Subsequently sent a survey about my business and what I sell. I just want to buy labels. It's not that complicated.

Yourfavoritetee
United States
About 12 hours using the app