Reviews (536)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

April 22, 2014

Life saver. I never need to visit the grumpy Canada Post Office ladies again. Slick program, easy to use, love that it integrates with several shippers in a few clicks. Exactly what I was looking for!

Justine Brooks Design | Handmade Natural Silver Jewelry
Canada
3 days using the app
Edited April 11, 2020

I was not able to print any label even after upgrade my account it give me error message that I have to contact costumer service which I did and one week later few emails were send and no respond

Market Sale
United States
About 1 month using the app
February 22, 2018

No USPS commercial plus pricing is a show stopper. Sorry, had to delete the app.

Pink Chalk Fabrics
United States
About 1 month using the app
November 29, 2023

Tool is very nice to use. But cost wise, long distance location, we see high priced. It would be good if we get reduced cost for less than 1 lb shipping.

MyBow
United States
2 months using the app
Shippo replied November 30, 2023

Hello,

Thank you for your review. USPS recently merged the "First Class Package" and "Parcel Select Ground" services and renamed them "Ground Advantage". Please note that we ...

February 4, 2021

After couple of days looking for the right solution and all possible apps (Easyship, Shipstation, Sendcloud) out there that could handle and split an order into multiple packages orders & printing labels with our own carrier UPS i finally found it! Thanks to Rodrigo for explaining everything to me in detail. We are more than happy and hope that once UPS is finally syncing back our own rates (Need ...

Marianne's Flammkuchen
Germany
2 days using the app
December 15, 2017

The packing list has incorrect details. It shows negative amount on the unit price.. duhh?

Been 3 weeks raised this issue multiple time. Nothing on it yet. Disappointing.

Kidwiz Toys
United States
About 1 month using the app
Edited June 10, 2020

Warning for users with Canada Post API integration

I cannot speak for all Shippo user experiences. We are a Canadian e-commerce company using a commercial Canada Post account with API integration. In our case, the app has singularly failed to live up to its core promise of time and money savings. I have no doubt that Canada Post is likely most at fault, but Shippo should not be "pretending" that ...

Twiggz
Canada
About 2 months using the app
Shippo replied June 3, 2020

Hello,

Thank you for your honest feedback about the Shippo platform and how it is working for you. We are so sorry you ran into trouble with Canada Post and batch printing.

...

Edited March 16, 2017

Too many opportunities for errors with Return Address, and a lack of information on Packing slip etc. Won't use again until they fix these.

Help and Contact were friendly and helped the best they could, so rating updated to 3 stars.

Aeyami
United States
About 2 months using the app
December 16, 2022

I wanted to like this app as its features look great on paper. We couldn't get it up and running though, because they require a photo of the shipper's government-issued ID and a photo of the shipper him/herself before activating the app. I didn't really want to send them copies of my driver's license/passport, and I for sure didn't want them stored on their servers.

When I asked their support ( ...

ulumulu design
United States
27 days using the app
Shippo replied January 9, 2023

Hello,

Thank you for leaving this review about Shippo. We apologize for any trouble and confusion this caused. We take fraud very seriously and we want to ensure we're ...

May 25, 2014

Just migrated to Shopify and realized that I needed a shipping system. Shippo is much simpler to use than what I used to use (Stamps.com).
I love that there's no monthly fee!
Haven't tried international shipping yet, which Stamps.com was buggy with. Looking forward to shipping more.

The LED Artist
United States
1 day using the app