Reviews (536)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

April 5, 2016

Just got this set up, and was about to start using it when my store launched on 4/4 - and then they lost the ability to offer USPS Media Mail, which rules them out for me. Pity. I liked it all the way til then. If you don't need Media Mail, it seems like it would be a great app.

Fourlosophy Com
United States
About 1 month using the app
March 5, 2014

I highly recommend Shippo.

For all you small retailers out there, DO THE MATH! I was using OrderCup before at $20/month. I was shipping roughly 30 - 50 packages per month. With Shippo I could ship up to 400 packages for the same $20. If you're a small scale business, Shippo is EXACTLY what you're looking for.

Simon and team have been incredibly quick in responding to inquiries, updating with new ...

Guarded Goods
United States
1 day using the app
April 17, 2014

Sweet APP! You can now print shipping labels without having to pay a monthly fee! The app integrates smoothly with Shopify and the details on their page make it easy to determine outstanding orders. Very happy to have found this!

The Brew Bag
United States
1 day using the app
February 6, 2024

Realized that Shippo was no cheaper than my Shopify Plan and discontinued usage. I thought I had downgraded my plan but then I was charged nearly 400 dollars for their "premium plan," which is literally the same cost as shipping via Shopify shipping.

I've asked for a refund because I never once used the service, but have been ignored for 3 days now.

Wargame Portal
United States
18 days using the app
Shippo replied February 8, 2024

Hello,

Thank you for your review. We received your message and a member of our support team responded on Tuesday, 2/6/2024, confirming that a refund has been issued for the ...

August 18, 2020

I have used Shippo in many stores I've built and run in Shopify.

However, I recently installed Shippo into a new store I am building. While the user names/emails associated with all my Shippo accounts are different, Shippo pulled all the data from another store. Data such as payment info, addresses, every order, customer details, etc.

1) I can not get Shippo to pull info for the store I am ...

NICOBLU
United States
17 days using the app
Shippo replied September 9, 2020

Hi there,

Thank you for leaving your honest feedback about Shippo. We checked our ticketing system and it looks like our awesome advocate, LeKea, spoke with you a few times ...

January 1, 2024

A very user-friendly app!

THE TRENDING TREE
United States
20 days using the app
Shippo replied January 4, 2024

Hello,

Thank you for your review! If you ever need support in the future, please reach out to us at support@shippo.com. We'd be happy to help!

Thank you,
Shippo Support

December 8, 2017

The interface is very easy to use, but the rates are mediocre compared to other apps, I am using XPS for my shipping now, the rates are much better.
They get 3 stars for being easy to reach and good customer service, seem like good people over the , hopefully the rates will reflect it someday.

Luminousbeing
United States
21 days using the app
February 9, 2018

That's what I call customer service. They answered my questions and went above and beyond even though it wasn't in their best interest. Thank you

Vassilios81
Canada
About 18 hours using the app
February 7, 2017

This app is generally good if you would like to add additional insurance to your packages. However, it's not so convenient in other aspects. First, there is a delay in loading the orders, therefore if you receive an order and you wish to print the label 10-15 minutes later, it won't be available yet. Also, there is no Fedex discount for shipping through Shippo, you can only use your own account ...

Forge Hardware Studio
United States
19 days using the app
February 14, 2020

Such a useless app with bad customer support. They could not verify my account. i want to PAY them and they think i will do fraud with them. thats what they said "Unfortunately, due to high cases of fraud in the ecommerce industry, we cannot send another link."

Paint with Diamonds
Pakistan
10 days using the app
Shippo replied February 14, 2020

Hey Ismail,

I’m really sorry you weren’t able to use Shippo. We did send over 2 links to verify your account - this is purely for security and to protect our customers. ...