Reviews (536)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational efficiency.
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Super easy to use, great customer service, cheap postage rates, and with no monthly fees this app is everything you need to ship efficiently and affordably.
I just want to say thank you. I'm so lucky to find your app today. It's just rocks! I love your UI and system, it's streamlined and just perfect!
Tool is very nice to use. But cost wise, long distance location, we see high priced. It would be good if we get reduced cost for less than 1 lb shipping.
Hello,
Thank you for your review. USPS recently merged the "First Class Package" and "Parcel Select Ground" services and renamed them "Ground Advantage". Please note that we offer discounted USPS Ground Advantage rates, which would be the least expensive service available for packages weighing less than 1 lb.
If you ever need support in the future, please reach out to us at support@shippo.com. We'd be happy to help!
Thanks,
Shippo Support
Rates "mysteriously" increase by $70-100 without explanation. Not well priced. I was planning on using it, but this seems sketch.
Hello,
We're so sorry to hear you ran into trouble in Shippo with rates. Shippo's rates have remained the same, so I'm curious if anything was different about the shipments you were pulling rates for.
Rates can vary based on many factors - dimensions, weight, shipping locations, extras you may add (like insurance and signature confirmation), etc.
We would love a chance to talk to you about the rates you saw, and look at the different shipments. This would give us a better idea of what happened and how we can help you fix it.
We would love for you to reach out to our Support Team so we can work with you on the problems you experienced, and hopefully win you back as a Shippo customer.
You can reach our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing support@goshippo.com. To access all of these options, just log in to your Shippo account and click on the "Help" button.
Thank you,
Shippo Support
Wow!! what a friendly and exxxcellent service!
I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.***
Simply uninstalling the app doesn't work as far as they are concerned.
You have to log into the account that you set up and cancel your account.
Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out.
You guys need to install a delete my account option on your "support" site.
I will be forwarding my complaint to Shopify as well.
If there was a no star review, I'd give you that!
Got in a crunch and Shippo failed. Couldn't print packing labels because of an error on their end and there is no phone support. Also couldn't figure out where to change an address after I created the shipping label. Software company who think it's cool not to offer phone support and are actually not cool.
I'll keep this short and sweet...
DOWNLOAD THIS APP. This streamlined my orders with ease and confidence.
Awesomeness!
I was really frustrated with trying to get my stamps.com synced with shopify. It wasn't a seamless process for me at all. Most specifically the batch orders. I also have despised the fact that stamps.com doesn't allow batch orders with MacBooks-like why and how, it is 2015.
It had its pros but i'm just happy that shippo WAS seamless and brought relief to a growing disconcerting feeling. It was so easy to set up. The only thing I need is a page that shows all of my filled orders with their tracking and their current status.
Banned me without warning before my second label purchase. Subsequently sent a survey about my business and what I sell. I just want to buy labels. It's not that complicated.