Reviews (536)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

Edited July 2, 2017

This is the second store that I've installed Shippo on. Easy to use, integrates perfectly. So budget-friendly if you're just looking for invoices and labels. I can't speak for all of the shipping options, but USPS fulfillment works perfectly.

The Foodnited States
United States
6 days using the app
June 28, 2014

Great, if you're managing a single store. Managing multiple stores with this app doesn't work well at the moment (6-28-14)

manycases.com
United States
4 months using the app
April 2, 2021

Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.

Naturalistics
United States
2 months using the app
Shippo replied April 28, 2021

Hello,

Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for any issue and are happy to help take a look at your settings to ensure ...

Edited December 19, 2018

This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back ...

Lucid Living Co.
United States
2 months using the app
Edited November 12, 2020

EDITED : after a few months of use Shippo turns out to be an excellent and reliable solution, once it has been setup properly. There are still a few limitations in Europe : - You cannot schedule a pickup with DHL , will get an error - You cannot create return labels with DHL (won't work, whatever you try)

Middle Things
France
3 months using the app
Shippo replied September 9, 2020

Hi there,

Thank you for your honest feedback about Shippo! We appreciate this kind of feedback as it helps us improve our platform!

We apologize for any confusion with ...

February 27, 2024

Easy to use, but limited in some options

Oliezi Outdoors
United States
3 months using the app
Shippo replied February 28, 2024

Hello,

Thank you for your review! We're glad you're enjoying Shippo and would love to hear how we can make this integration even better. Please reach out to us at support@ ...

May 26, 2022

Rates "mysteriously" increase by $70-100 without explanation. Not well priced. I was planning on using it, but this seems sketch.

Nordic Ways
United States
About 2 months using the app
Shippo replied July 26, 2022

Hello,

We're so sorry to hear you ran into trouble in Shippo with rates. Shippo's rates have remained the same, so I'm curious if anything was different about the shipments ...

January 4, 2015

This app works good for domestic shipping during non-peak but glitches out all the time with International and during busy times. We have been using them about 3 months and have decided to look for another solution as it seems that they are a new company with a lot of things to work out - labels get stuck in the program, with Windows 8 the scroll bar is at the bottom of the page so to scroll to ...

FIVE AND DIAMOND
United States
3 months using the app
April 8, 2023

App was easy to use but found that I was charged when I thought I was on Starter Plan and I haven't used the app for a while because they don't allow Royal Mail as a postal service. They won't allow a refund either. Not happy with this.

Force of Life
United Kingdom
About 1 month using the app
Shippo replied April 21, 2023

Hello,

We're sorry to hear you're unsatisfied with Shippo. This is never what we want for our customers.

Shippo plans are billed on a monthly cadence. If customers do not ...

November 4, 2016

Beware, no longer offers media mail shipping rates.

Michael Stokes Photography
United States
About 1 month using the app