Reviews (293)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing and seamless integration with Shopify, enhancing shipping efficiency with features like automatic order import and batch label printing. It supports major carriers such as FedEx, UPS, and USPS, allowing easy rate comparisons and the use of personal carrier accounts. The app is noted for stable performance, responsive customer support, and capabilities for international shipping, including customs documentation, without monthly fees.
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I love this app it has great rates and works very well, and is very easy to use. I can even do international shipping easily very good app I love it.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Switched back to Shopify one time to try to save Shippo's small fee and instantly regretted it. Literally switched back 1 day later.
Hello,
Thanks so much for your review! We’re really glad to hear you came back to Shippo and that it’s been working well for you. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
loveit
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Good. I like it
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
I’ve been struggling with the same shipping issue for over 4 months and Shippo has failed to resolve it. Despite shipping thousands of orders to Canada each quarter, I was told by support that I’m the only customer in the world with this problem — which is hard to believe.
The last update I received from Scott in customer service was that it would ‘take time’ for technical to look into it, but since then my account has been completely ignored. No follow-up, no resolution, no accountability.
This is unacceptable for a company that handles critical shipping operations. My business relies on reliable shipping software, and Shippo has shown neither reliability nor adequate customer support.
Hello,
We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. That said, I see the open request you have with our Support agent and someone from our team will be following up with you shortly.
Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
I am being generous giving it 2 stars. Just so you know, if you mess up a shipping label, you can cancel, however it will take 20 days to get the CREDIT to your shipping account that can only be used for shipping labels, then you have to wait 5 days to refund it to your card. I used shippo one time to ship to my partner in Australia and it was $41. I accidently typed the amount of the package wrong, I already paid, so I had to cancel it and buy a new label. It took me like 20 some days to get the $41 dollars back and then they charged me AGAIN. And then AGAIN $19 for a subscription I never signed up for a trial and they keep telling me I did. I got someone to refund the subscription but I still have yet to receive it. I own a small business and this app is not ideal. You can get the same prices on other ship apps and they allow you to refund it or cancel it instantly if you have a problem or mistake. Shippo tries to keep all the money it can on their side. WOULD NOT RECOMMEND.
Hi there,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. This is not the kind of frustration we ever want our users to go through.
For context, refund requests are processed within 14 business days from the date they are received, provided the label has not been used. We understand waiting for a refund can be frustrating, and we appreciate your patience during that process.
Your comments about the refund process and subscription charge are very helpful to us. We know how important it is to keep things running smoothly, and we’re actively working to improve in these areas.
Thank you again for taking the time to share this. Your voice matters, and it helps us make Shippo better for everyone.
Best regards,
Doesn't integrate with your product's customs information. All international shipping will require manual entry. This seams like an easy fix and if they can, I would like to give them another try. I like the ability to use our own shipping accounts.
Still looking for a viable shipping solution for my store.
Hello,
Thank you for your review. At this time, item-level customs information isn’t auto-imported, so some manual entry may be required. You can still set incoterm, purpose of shipment, tax ID, and AES/ITN in Shippo using 'International defaults' in your Settings.
We’ve shared your request with our product team. If you have any questions or need further support, please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. We'd be happy to help!
- Shippo Support
Very solid app – does exactly what it’s supposed to do.
Easy to set up, stable in daily use and no issues so far.
Definitely recommended if you’re looking for a clean and reliable shipping setup.
Thanks so much for the review! We’re glad to hear the app has been easy to set up and reliable in day-to-day use. If you ever run into any questions or need help optimizing your shipping setup, our support team is here to help—reach out anytime at https://support.goshippo.com/hc/en-us/requests/new
Shippo has made a very rough transition as smooth as possible. We had to migrate from one platform to another for our website. In seconds, after installing Shippo on our new site, all of our orders showed up on the Shippo dashboard and continue to populate seamlessly. I highly recommend this company. Ship,ship, hurray for Shippo!
Do not under any circumstances, use this company and their insurance services. They work with an insurance company called XCOVER that should be reported to the BBB. They will take months to respond to claims and request a ridiculous amount of documents just to decline for any small reason or any reason hidden in their policy clauses. They have zero customer service email and phone number so you cannot even contact them in any shape or form. I have LOST THOUSANDS of dollars thanks to this company I have shipped 100,000+ packages with shippo but this XCOVER company has made it impossible to do any business online. I no longer use SHIPPO because of this and cannot recommend it to anyone. DO NOT USE THIS COMPANY.
Hello,
Thank you for your feedback. We sincerely apologize for the trouble you've experienced when filing XCover claims for your shipments! Unfortunately, we were unable to locate your account by your review name. We kindly ask that you contact us at support@shippo.com. Rest assured, we'd be happy to assist you in looking further into these denied claims. Please note that we also offer live chat and phone support during standard business hours.
Thank you,
Shippo Support