Reviews (3,392)
just spent 1.5hrs with chat support to solve the issue alone. they didn't even trouble shoot the problem correctly and told me I was wrong to then tell me I was right. this was a waste of time. if you are not a coder or web developer this app is difficult if your pages face any issues. however, creating pages are simple, good templates, but if you need any back-end support you have a better shot figuring it out yourself. I've lost revenue because of this and they don't care. there is other alternatives. goodbye to a 2 year customer
Hi Keron,
Thank you so much for your honest review! We're happy to hear that you're satisfied with our product but really sorry to hear that you've a not good experience with the misunderstandings of our support agent then they could not help you as you expect.
I can assure that it does not reflect our intentions and expectations of our staff. We would love the opportunity to reverse your negative experiences and turn it into a positive. We client experience is our highest priority and we want you to feel that.
I've left you an email and looking forward to hearing from you!
James | Customer Success Manager.