AfterShip Returns & Exchanges

Decent app, but one HUGE flaw. Aside from not being able to control the UX/UI that the customer experiences while going through the steps of processing their return (it's not the best UI either, it's a bit confusing), There is one issue that automatically ALONE warrants a 1 star review. The issue is that a customer can request a return/refund on the same product OVER and OVER again. This means that if they request to return a pair of sunglasses and YOU process give them a refund, they can go in and select the same pair of sunglasses to return afterwards. If you're pushing any type of decent volume, it'll be difficult to know right away if you've already processed this - and there is a chance you will process the refund again. The solution is the app developers have to mark the item as 'returned' or 'refunded' and make it so that the customer CANNOT re-select the same product after it's been processed. They are looking into it now so we may change our review, but in the meantime it's a crucial flaw that needs to be fixed immediately. I cannot recommend this to ANYONE without that issue being fixed.