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Reviews (89)

Overall rating
3
Counts per rating level
  • 72% of ratings are 5 stars
    64
  • 2% of ratings are 4 stars
    2
  • 1% of ratings are 3 stars
    1
  • 2% of ratings are 2 stars
    2
  • 22% of ratings are 1 stars
    20
All reviews
August 6, 2021

They got 24-hour online support, why have no response to an obvious bug that I submitted ten days ago? Very disappointed.

plushygift
Hong Kong SAR
15 days using the app
tawk.to replied August 27, 2021

Hi plushygift,

This is Sienna from tawk.to. Thank you for reaching out.

Thank you for your patience as you experienced challenges with our support team.

There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.

To further check the status of your ticket, I will need the following details:

1. Property ID/website:

2. Ticket ID:

4. Add-on subscription:

3. Email:

4. Contact number (with area code):

I'll send a follow-up message to our dev team regarding your ticket/concern.

Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Thank you and I hope to hear from you soon.