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Reviews (2,999)
I'm honestly confused by the amount of positive reviews. Just to preface - the app does work. The support was incredibly quick to reply to my questions. The app was really easy to get up and running. This is the reason for the 3 stars instead of 1. However, how can you guys charge $59 to edit the email? That's just extortionate. Then once you pay that you realise you can't really customise the email unless you know how to use HTML. There is no dedicated builder or anything. So basically you're charging $59 per month for the "added functionality of building the email", but then you don't offer an email builder so the functionality isn't even there. I ended up just using Klaviyo instead (I already use Klaviyo for CRM and this function is free to add, offers more customisability and offers the possibility to build flows and more...). Not to mention it integrates very well with the theme out of the box with no editing necessary. So yes, 3 stars because it's easy to install, it works, and support is great. If it wasn't for this it would be a sold zero. I strongly recommend everyone just uses their Klaviyo account instead...
Thank you sincerely for your detailed feedback. We truly appreciate you taking the time to share both the positives and areas where we can improve, and we apologize if any part of your experience was less than ideal. It’s our goal to ensure every user feels fully supported and well-informed when using our app, and we’re sorry if the customization options or plan structure caused any frustration.
We’re pleased to hear that our support team was able to respond quickly to your questions and that you found the app easy to set up and effective in functionality—these are core elements we work hard to deliver consistently for all our users.
Regarding the cost of the plan with email customization, please allow us to clarify that this fee includes a variety of extra features beyond just email editing. This plan is designed to expand the app’s overall capabilities, offering valuable tools for businesses seeking advanced functionality. As for customization, while we provide an HTML and CSS option for users who are familiar with coding, this is entirely optional. The app is fully functional without any CSS knowledge; all primary settings and customizations are manageable directly within the app’s interface. And if you need any unique adjustments beyond what’s readily available, our support team is always here to help. We’re more than happy to make specific changes quickly to ensure the app meets your needs.
Thank you once again for sharing your thoughts, and we’re glad you found value in the aspects of our app that worked well for you. Your feedback is invaluable, and we’re committed to continually improving to provide a better experience for all our users.