Reviews (1,448)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
All reviews
Edited June 23, 2024

I hate having to write a bad review but the situation deserves it.

I've had a disappointing experience lately with Trendsi recently.

Among several orders with the same situation, I am going to mention an important one.

Shipping Delay: The shipment took much longer than expected.

Lack of Communication: I was not notified that they had run out of fabric, which caused an additional delay.

Inferior Quality: The pieces sent were of a fabric of poor quality, different than expected.

Incorrect sizes: The garments received were smaller than normal.

This situation negatively affected my business and the relationship with my client.

I appreciate that Trendsi considers improving in the following aspects:

Proactive Communication: Notify customers of any problems with inventory or delays.

Quality Control: Ensure that the materials and sizes are consistent and of high quality.

Improvement in Shipping Times: Reduce shipping times to meet the promised deadlines.

Nueva-Moda-Boutique-By-Giselly
United States
About 2 years using the app
ShopSocial, Inc. replied August 23, 2022

Hi, Nueva-Moda-Boutique-By-Giselly

Thank you for your review! We are glad to be able to help, it is our mission to provide you the best service and user experience. Feel free to reach out if you have any questions or feedback.