Reviews (1,142)
UPDATE: Zendrop does not vet their sellers to make sure they're actually US Based shipping. So if you're looking for quick turn around from fulfillment to delivery, buyer beware! The test order I made during the trial period STILL HASN'T BEEN DELIVERED. It's undoubtedly on a slow boat from China but was supposed to be a US based shipping location. Completely unusable for my use case and expected level of service.
When I emailed Zendrop to complain, I got crickets as a response.... One order... one problem... no customer service... NO thanks! Original Review: Chose this drop shipping app because it offered US based fulfillment to cut down on overseas delays. Still in the trial, but seems to work pretty good.
My only complaint initially is that some of the vendors do not separate their variants well enough - eg earrings that have 20 variants but just a mess of hastily pasted photos in the main description with no variants with photos or descriptions. I can't list that in my store - if they don't take enough care to list properly, what does that say about the rest of their business practices?
As far as the sale through process, seems to work good. I placed a test order and we'll see how that does. I am still in the trial period.
Hi there,
Thank you for you feedback, and please accept my sincere apologies for this negative experience. It is completely unacceptable that your test order was heavily delayed and that your email went unanswered. That is absolutely not the level of support we aim to provide.
Your review just appeared on our system today. If it had shown up on our dashboard sooner, we absolutely would have reached out to you the exact moment it posted to help resolve this.
We take our US fulfillment badges seriously, and I want to investigate exactly what happened with that supplier and why our support team missed your email. Even though I can see your Shopify store is no longer active, your experience still matters greatly to us.If you are ever open to talking this out or seeing how we can work this out to make things right, please reach out to me directly at darlene@zendrop.com.
–Darlene, Zendrop Customer Experience
