Reviews (5,945)
We got a Chargeback by mistake, even the customer agreed. We documented everything, but still we have no idea how to reactivate Shops - and absolutely no help to do so.
Hi there, thanks for taking the time to review our sales channel and sorry to hear about your account having issues relating to the eligibility!
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ . For chargebacks in error, the first port of call would be to get a customer to ask a bank to drop that chargeback. We only see the bank's decision on our side.
If you'd like us to investigate if there was an error in relation to your eligibility checks, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support