PC ‑ Custom Product Options

PC ‑ Custom Product Options

Reviews (1,022)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
    907
  • 5% of ratings are 4 stars
    52
  • 1% of ratings are 3 stars
    10
  • 1% of ratings are 2 stars
    10
  • 4% of ratings are 1 stars
    43
All reviews
Edited November 15, 2022

the selections are not loading, very unsatisfied with the customer service - they are never accountable to any issues happening between the app & shopify.

ByDaile
Malaysia
Almost 2 years using the app
Product Customizer replied November 15, 2022

Hello to our friends at ByDaile

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration and want to assure you that the issue is at Shopify's end which is causing your selections to not load on the cart page. To be honest, there is very little we can do apart from following up with Shopify in this particular case. I acknowledge that this could have been handled better and we are going to take corrective steps to ensure that this does not happen again.

If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.

Regards,
Pushpesh & the Product Customizer Support Team