Rich Returns , 60 reviews

Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
January 26, 2023

Great app! They helped me changed something to suit my store better. Thanks! Easy to use as well!!!!!!

Crimson and Clover Studio
United States
Time spent using app: Almost 2 years
January 13, 2023

5 stars for excellent customer service and willingness to go the extra mile to help you out. They are prompt and courteous and will help you troubleshoot.

We have the pro plan, so there are only a few bells and whistles, but it does what we need, and we can't complain about that.

Cognative MTB®
United States
Time spent using app: 9 months
January 10, 2023

The work done by Andrej on helping us complete the set up was fantastic. We are excited to see a change in how we do customer service.

United States
Time spent using app: 22 days
December 1, 2022

Très satisfaits de cette application pour la gestion et l'analyse de nos retours. Facile d'utilisation et support efficace

Time spent using app: Over 1 year
November 17, 2022

This app has a lot of flexibility built in for varied business workflows. And if you need some customization, it'll allow you to create custom "rules." I love the flexibility and branding it offers. Plus, it's easy to use. Customer service is very responsive as well, which matters significantly in tech.

M&H Uniforms
United States
Time spent using app: About 1 year
November 8, 2022

Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back, RichReturns is more flexible and better for our business!

Malo'o Racks
United States
Time spent using app: Almost 2 years
November 3, 2022

J'utilise quotidiennement l'application pour gérer tous les retours et remboursement de notre boutique et jusqu'ici nous sommes satisfaits. Lorsque nous avons besoin d'un renseignement le support est très compréhensif et réactif. Nous apprécions donc de travailler avec Rich Returns.

Time spent using app: Over 2 years
October 27, 2022

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time we need assistance with something. Thank you!

United States
Time spent using app: 6 months
October 20, 2022

The best returns system we have used so far on Shopify! The customer care is brilliant too! Thank you!

Oh Hello Clothing
Time spent using app: About 1 year
October 18, 2022

Just started using the app after looking around for ages. Easy to install and great configuration options. Loving the customer focus and looking forward to launching for our clients! Thanks team!

Time spent using app: About 14 hours
Rich Returns & Exchanges replied October 20, 2022

Welcome to Rich Returns! We're glad that you're having a great start to enjoying our platform and the automated returns process! Let us know how else we can continue to help as you launch with your clients!