Reviews (91)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
August 8, 2024

We have been extremely satisfied with the quality of the app as well service we have received from Rich Returns. They continuously improve the functionality and capability of the app for an improved customer experience. Additionally they are quick to respond to support requests and are a breeze to work with.

Meindl USA
United States
Almost 4 years using the app
Rich Returns & Exchanges replied September 20, 2024

Love to hear this! Thanks so much.

March 7, 2024

Great solution that can scale with you as your business grows.

Gives you all the tools to provide a seamless returns and exchanges experience to customers. Also, very insightful data to help you improve.

Crossrope
United States
Almost 4 years using the app
Rich Returns & Exchanges replied March 11, 2024

Thank you for taking the time to share your positive experience with our solution! We're thrilled to hear that our platform has proven to be a great fit for your business needs and that you find it scalable as your business grows.

Ensuring a seamless returns and exchanges experience for customers is a key priority for us, and we're delighted to know that our tools have contributed to this aspect of your operations. Additionally, it's fantastic to hear that you find the data insights provided by our solution valuable for continuous improvement.

We appreciate your feedback and look forward to supporting your business as it continues to thrive. If you have any further comments or suggestions, feel free to reach out – we're here to help!

July 5, 2024

Handles returns very well plus has all the customisations and integrations we need.

Support team have been really impressive. Quick to talk with me and provided solutions to all my questions. Keep doing what you're doing!

Dermalogica UK
United Kingdom
Almost 4 years using the app
Rich Returns & Exchanges replied September 20, 2024

Will do, thank you!

April 23, 2024

I've used this app for my store for years, and am really happy with the features for the price. The team are SUPER responsive and always extremely accommodating with any help requests. For any business that needs a simple, streamlined returns portal, this is the one!

Nobody's Princess
Australia
Almost 2 years using the app
Rich Returns & Exchanges replied September 20, 2024

Appreciate the kind words! Thank you.

May 17, 2024

We are a sporting goods company, and Rich Returns has been an amazing addition to our e-commerce store. It has made our return and exchange process so much easier for our customers and team to manage and view reports. RichReturns is user friendly even for those who are not that tech savy. After researching and consulting with other apps we chose RichReturns because they offered the tech support and unique customizations we needed for our store. Andrej, has been exceptional in responding and helping us set up our account and navigate any changes we needed along the way. Highly recommend this for business that want a seamless, customizable, and more efficient way for handling and managing exchanges and returns.

The Kinetic Arm
United States
About 2 months using the app
Rich Returns & Exchanges replied September 20, 2024

Wow, thank you for taking the time to write such a thorough review. We're so glad you've had a positive experience!

April 25, 2024

We used a different returns app but it was really slow and expensive. We switched to Rich Returns and couldn't be happier. Andrej goes out of his way to provide support for any issues and the app works great. It is very responsive and gives a lot of customization options. It also works out cheaper than other return apps in the long run. Will definitely recommend - 10/10!

Parkas South Africa
South Africa
29 days using the app
Rich Returns & Exchanges replied September 20, 2024

Andrej is a rock star! We're proud of the support we offer. Glad you've had such a positive experience, thank you for the review.

August 16, 2024

Customer support is highly responsive and ensures prompt, friendly communication!

MIZIZI
United States
Over 2 years using the app
Rich Returns & Exchanges replied September 20, 2024

We take pride in our support! Thanks for your review.

February 21, 2025

Andrej is always kind and helpful and quick to respond.

Sanitas Professional
United States
April 5, 2024

Very quick responses.

Showcase
Canada
Over 2 years using the app
Rich Returns & Exchanges replied July 10, 2024

Thank you for sharing your experience with Rich Returns and our team! We're thrilled that our customer support team has been able to solve your queries quickly and efficiently.

September 20, 2023

Great staff, very helpful and friendly (Andrej)

Vesternet
United Kingdom
Over 4 years using the app
Rich Returns & Exchanges replied September 22, 2023

Thank you for taking the time to leave a review for our returns and exchanges app! Glad to hear that Andrej was very helpful and friendly! Please let us know if there's anything else we can help with.