Reviews (91)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
August 10, 2023

People, you must use this. It pays for itself over and over and over if you have any type of customer service in the area of returns. Set the rules, go do something else that makes money instead of paying someone to handle it and watch returns AND exchanges automate. It's awesome.

The Candleberry® Candle Company
United States
About 3 years using the app
Rich Returns & Exchanges replied August 17, 2023

Thank you for the 5-star review. We really appreciate your feedback about how the allows merchants to focus on real money-making tasks instead of manually processing reviews. Thank you again!

August 8, 2022

The best app we found for returns. The customer portal and backend settings are very simple to use, professional-looking, and functional. Customer support is responsive, helpful, and kind. One feature I think would be nice to add is if we can set a % restocking fee, rather than a flat dollar amount.

Tile Club
United States
About 3 years using the app
Rich Returns & Exchanges replied August 10, 2022

Thank you for the note! We value our customers and will take your feedback like into consideration for our roadmap!

December 4, 2019

It has worked as advertised and they are always looking to make improvements. I would recommend this as your automated return app.

Indy Brand
United States
About 3 years using the app
April 26, 2023

We use this app for International returns/exchanges and it caters for our current needs perfectly. Recommended!

Sigr
Sweden
Almost 3 years using the app
Rich Returns & Exchanges replied April 26, 2023

Thank you for your 5 star review! We are happy to hear that our app caters for your current needs perfectly and that you see the benefits of using it for international returns/exchanges. Thank you for your positive feedback! If there's anything else we can help with, please let us know.

Edited December 16, 2022

We had a small technical issue, Osmand was available on the chat right away to support us! Turns out we had a small settings issue that Osmand quickly helped us discover. This app works very well for us!

The customer support is WONDERFUL!

EMMYDEVEAUX
Canada
Over 2 years using the app
December 17, 2021

Great app for our return shipments. We can offer free returns from county's outside the EU to our warehouse within the EU because of Rich Returns. Special thanks to Andrej from support!

BALR.
Netherlands
Over 2 years using the app
November 3, 2022

J'utilise quotidiennement l'application pour gérer tous les retours et remboursement de notre boutique et jusqu'ici nous sommes satisfaits. Lorsque nous avons besoin d'un renseignement le support est très compréhensif et réactif. Nous apprécions donc de travailler avec Rich Returns.

Wopilo
France
Over 2 years using the app
February 3, 2023

The customer service is responsive to messages and provides helpful problem solving solutions. Thank you.

CladdaghRING.com
United States
Over 2 years using the app
July 15, 2022

My whole experience with this app has been amazing. They were very quick to respond to any request and fast to implement resolutions. Definitely recommended.

Voda Swim
United States
Over 2 years using the app
Rich Returns & Exchanges replied July 18, 2022

We're glad that you're enjoying our platform and the automated returns process! We're building our platform along with our customers and feedback like yours helps us shape it into the product you're using each day.

August 27, 2021

Great app very helpful. But what really want to recommend it's the quickly and excellent customer service. Andre responded to my ticket very fast and very kindly, and Laura has been following up and she's so kind and so efficient. Congrats!!

Máscara De Látex
Mexico
Over 2 years using the app