Rich Returns , 58 reviews

Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
September 7, 2022

Rich Returns provides a relatively quick and easy solution for small businesses. They allow for some customization options which are very helpful, but isn't as fully robust as a full ERP or Order Management System solution. The team is also super helpful and quick to reply when we encounter issues.

United States
Time spent using app: 6 months
August 8, 2022

The best app we found for returns. The customer portal and backend settings are very simple to use, professional-looking, and functional. Customer support is responsive, helpful, and kind. One feature I think would be nice to add is if we can set a % restocking fee, rather than a flat dollar amount.

Tile Club
United States
Time spent using app: Over 1 year
Rich Returns & Exchanges replied August 10, 2022

Thank you for the note! We value our customers and will take your feedback like into consideration for our roadmap!

July 15, 2022

My whole experience with this app has been amazing. They were very quick to respond to any request and fast to implement resolutions. Definitely recommended.

Voda Swim
United States
Time spent using app: Over 2 years
Rich Returns & Exchanges replied July 18, 2022

We're glad that you're enjoying our platform and the automated returns process! We're building our platform along with our customers and feedback like yours helps us shape it into the product you're using each day.

July 3, 2022

Started to install but turned out immediately that they lie ab out the price. Its starting at 29 usd a month.

Kiss Me Deadly
United Kingdom
Time spent using app: 6 minutes
Rich Returns & Exchanges replied July 18, 2022

We're sorry to hear about your experience. Each time you install Rich Returns, you're prompted with the Pro Plan subscription because that lets our customers explore the platform by utilizing our most popular features.

However, the Standard Plan is still available, and you can access it within your Dashboard if that's the Plan you intend on using. Feel free to let us know if we can assist you or help with your configuration process.

May 5, 2022

Great support, and simple functionality at a price point that works for us. Switched from Return Magic and sorted through a lot of other options before finding this one. Grateful. Thank you!

Têra Kaia
United States
Time spent using app: 15 days
January 15, 2022

I downloaded about a dozen apps before finding this one. It's perfect for exactly what I needed and is priced reasonably

United States
Time spent using app: About 22 hours
January 6, 2022

La aplicación es útil y sencilla de usar, tanto para el administrador como para los clientes. Funciona perfecto para la gestión o retorno de productos.
El soporte es ágil, rápido y eficiente.

Mayoristas Ave María
Time spent using app: 12 months
December 17, 2021

Great app for our return shipments. We can offer free returns from county's outside the EU to our warehouse within the EU because of Rich Returns. Special thanks to Andrej from support!

Time spent using app: About 1 year
December 1, 2021

The team over at Rich Returns is amazing. Super helpful and fast!
The app has allowed us to make a very simple exchange platform for our customers. A+

Aya Healthcare
United States
Time spent using app: Over 1 year
Edited November 30, 2021

Rich returns is a good app, and Andrej has been incredibly helpful in troubleshooting any issues for us. W

United Kingdom
Time spent using app: 9 months