Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email collection and customer engagement through discounts and offers. It's easy to install, customize, and features smart triggers and precise targeting. The app integrates seamlessly with Shopify and email marketing platforms, offering insightful analytics for campaign efficiency. Merchants also praise the exceptional customer support, noting quick and helpful service, often in real-time via chat.
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The TYDAL Popups app is very easy and quick to use! It's helped my store acquire many new customers. To top it all off, their customer service has been stellar, they helped me through the custom CSS codes to better optimize the pop up for my website!
Thanks for your fantastic review! We're thrilled our app is helping you attract new customers and that our support could assist with customization. Here to help anytime! 😊
- Kevin & TYDAL Team
Help team is super helpful and professional. They fixed my issues when I didn't think it could be done. Awesome job. Thanks
We're so glad our help team could fix those issues for you! Thanks for the awesome feedback. Here to impress anytime! 🌟
- Kevin & TYDAL Team
its hard to imagine that after 2 years these people at Rivo are still telling people that integration with FLOW will be fixed. I have spent thousands of dollars on developing a new website, installing their app, and then establishing the accepted Shopify Flow app...then spent hours trying to work out why it didn't work. Thought I was just dumb. Contacted Rivo to be told "oh we will add you to the vote to fix it" which is an unprofessional way to deal with problems. They sent me to a thread expecting me to go away. I have no interest in the bandaide workaround that most in the thread said didnt work, with adding a discount code and other hocus pocus. I was told it was part of their "roadmap" whatever that is...but I think they are lost on their own journey. Rivo would apparently rather have clients waste their valuable time and money than either exit Shopify or fix the issue, as its now 2 years since that thread was started.
A thread that contains similar comments to mine that people have invested time and money in their business only to have this app not work with delivering the most common on things in 2024. A welcome email!
How about that for professionalism. Its just lip service, hard to imagine they have any intention of fixing this. Do not install this app if you have intentions of automating a welcome email.
Great support and easy to use!
Glad you're enjoying the ease of use and our support! Thanks for the positive feedback! 😊
- Kevin & TYDAL Team
very helpful app and great costumer service as well! Thank you so much
Thanks for the feedback! We're glad you find the app helpful.
- Kevin & TYDAL Team
Amazing. My customers love the pop up 10% offer. I love it.
Also the customer service is amazing. You must try this app
Thanks for your awesome feedback! We're thrilled you and your customers are loving the app. We appreciate your support!
- Kevin & TYDAL Team
I just installed this app, the customization is that simple and straightforward and the support Jamie provided was absolutely exceptional. I truly appreciate you, Jamie! Shoutout to the Tydal Team—much love!
Thrilled to hear you found the setup simple and our support exceptional! Thanks for the shoutout and much love back at you from the Tydal Team! 😊
- Kevin & TYDAL Team
If you want to interact with your customer, the TYDAL Popups is the best option you can get so far! The support team is very professional so you can modify your pop-up easily with their help. Try to believe it.
Thank you for your enthusiastic recommendation! We're thrilled you're finding TYDAL Popup and our support team so helpful. Here's to more great interactions!
- Kevin & TYDAL Team
I needed customer support to activate some features on my account and Sam was extremely efficient, very personable and made my experience much better than I first assumed it would go. Customer service like Sam seems to be a lost art in todays age but it is great to know that with people like him helping out, things get done fast and friendly!
We're delighted to hear our support team exceeded your expectations! Fast, friendly service is what we strive for. Thanks for your kind words! 😊
- Kevin & TYDAL Team
Jamie is very helpful and proactive. I am really satisfied by the service provided. Thanks
Thank you for your kind words! We're thrilled to hear you're satisfied with our service. Let us know if there's anything else we can assist you with!
- Kevin & TYDAL Team