Reviews (4,647)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

November 14, 2022

Great app very easy to use and intuitive. However the support is even better, shout out to Yaci for being a legend

PIP Karting
Australia
8 months using the app
TYDAL replied November 15, 2022

We're so thrilled that you are happy with our app and customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Best regards, Kevin

October 20, 2022

Loved the customer service, super fast and kind! I don’t remember her name but she was amazing and helped me out with no problem

Orlys Co
United States
8 months using the app
TYDAL replied October 20, 2022

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin

June 1, 2022

I would like to say that for the customer service betty's service attitude is very very grateful for the help I got from him ~~ this software also solved some of my difficult marketing problems!

Novelty Store
China
8 months using the app
TYDAL replied June 1, 2022

What a wonderful review! 🤩 This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. 🙌 Cheers, Kevin

October 21, 2022

Amazing and friendly support. Love the app. Easy to use, no hassle. They even removed their branding free of charge. Totally recommend it!!

Fernweh Agro
India
8 months using the app
TYDAL replied October 21, 2022

We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

May 29, 2022

A useful app. Thanks for the help of Arianne!.......................................................

Unique
China
8 months using the app
August 13, 2022

In a matter of five minutes I got Rivo fully setup to my liking and with the branding removed. Pat helped me through the process of removing the branding and was extremely nice and quick. Very satisfied with Rivo!

The Capybara Shop
United States
8 months using the app
TYDAL replied August 15, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love the app and the setup process. 🤩Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

April 20, 2023

AMAZING IS AN UNDERSTATEMENT! BEST CUSTOMER EXPERIENCE IHAVE EVER HAD. THANK YOU SO MUCH FOR ALL YOU HELP & MORE!

sugarshopcandles
Canada
8 months using the app
TYDAL replied April 21, 2023

Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with us. It was our pleasure to help you! - Lea, Rivo Support Manager

January 28, 2023

Very helpful app and really friendly support!!
The best feature I like is that you can use custom css to add your own persona styling to the app popup.
I highly recommend to try this app.

Living Multicultural
Germany
8 months using the app
TYDAL replied January 30, 2023

Thank you so much for the positive review and for recommending us to the Shopify community! 🎉 Much appreciated, Kevin

November 4, 2022

Great customer support, great app, and works great!
The chat assistant is supper fast and very nice.

Cappy Caps
Mexico
8 months using the app
TYDAL replied November 4, 2022

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best regards, Kevin

January 12, 2023

Mica was so useful. My problem wasn't with the pop up but she explained what I needed to do elsewhere to fix it. and given me even more tips. Brilliant!

Under Her Eyes
United Kingdom
8 months using the app
TYDAL replied January 16, 2023

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin