Reviews (4,646)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

November 26, 2023

The customer service rep was so incredibly helpful and so kind! I'm so glad I am using this platform!

Tigermothgoods
United States
About 1 month using the app
TYDAL replied November 28, 2023

We're thrilled that you had a great experience! Our team is always here to lend a hand. Thanks for choosing Rivo!
- Lea & Rivo Team

January 21, 2024

Arianne is such a kind person. And I truly love this app.

Try Modest Limited
United Kingdom
9 months using the app
TYDAL replied January 23, 2024

Your review made our day! 😊💖 Thank you for the kind words, and we're so glad you love the app. Your happiness is our top priority!
- Kevin & Rivo Team

February 7, 2024

amazing customer service and easy to set-up! thank you so much!

My Store
United States
3 months using the app
TYDAL replied February 13, 2024

So happy you found our service amazing and setup easy! Your thanks means a lot. Here if you need further assistance. 😊
- Kevin & Rivo Team

January 12, 2024

Jel is the best, really kind and passionate with her job.

Hush Pauze
Ireland
5 months using the app
TYDAL replied January 16, 2024

Wonderful! Our team strives to be kind and passionate in everything we do. Thanks for appreciating our customer service! 😊
- Kevin & Rivo Team

March 14, 2024

Very good support! Pretty quick response! Very friendly staff! I recommend their app :)

Jesuisnappy
Germany
11 days using the app
TYDAL replied March 15, 2024

So happy to hear you had a great experience with our support and staff! Thanks for recommending us and for the kind words. 😊
- Kevin & TYDAL Team

January 29, 2024

This app was very easy to set up with a lot of great customization options. Really allowed it to integrates seamlessly into my website. The fact that the emails automatically sink with Shopify emails is ideal. This is by far the best free pop-up app, but I believe it is better than a lot of the paid options offered. The customer support was phenomenal helping clear up questions with the app but also adding a few tips to help us out and even offering to follow us on instagram. Shout out to Abbie at Rivo.

Happy Lad
United States
About 7 hours using the app
TYDAL replied January 31, 2024

What a fantastic review! 🤩 We're thrilled about your smooth setup and the value our app adds to your website. Your kind words about our support team are greatly appreciated. We're always here to help!
- Kevin & Rivo Team

May 12, 2024

Quick response and helpful suggestions.

Julia Fong
New Zealand
18 days using the app
TYDAL replied May 14, 2024

Thanks for your kind words! Glad we could assist you promptly. If you need anything else, we're here to help!
- Kevin & TYDAL Team

December 17, 2023

Excellent customer service specially for Arianne. Good App for Shopify store.

Natural Bunny
China
4 months using the app
TYDAL replied December 27, 2023

Thrilled to hear you're loving our app and service! Thanks for choosing Rivo!
- Lea & Rivo Team

January 10, 2024

The app work's really good ,
and i love their support team specially Arianne mam she so kind and humble
Thank you!

Aesthetix.me
India
About 2 months using the app
TYDAL replied January 12, 2024

We're thrilled you're enjoying our app and finding our support team helpful. It's our pleasure to assist!
- Lea & Rivo Team

November 16, 2023

SO helpful!! Made installing the pop up so quick and easy

Thor Collective
South Africa
8 months using the app
TYDAL replied November 22, 2023

Glad to hear you found our app easy to use! Feel free to reach out if you need more help!
- Lea & Rivo Team