Reviews (4,646)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

November 15, 2022

I really like this app,I am still a beginner in this field and I had difficulties but Pete helped a lot with the setup, he was kind and patient. It also provides useful advice. Thank you very much!
Julianna

July's Candles
Germany
6 months using the app
TYDAL replied November 15, 2022

We are pleased you like our app, and thank you so much for taking the time to leave an excellent review! If there's anything else we can help you with, just let us know anytime. Our team here at Rivo will be delighted to assist you. 🙌 All the best, Kevin

August 31, 2022

The app is just what I was looking for, super easy to install, use and set up. I had a small question regarding some styling (enabling custom CSS), and the support was amazing, Abbie did an AMAZING job helping me complete the setup, was super nice and pleasant to chat with, and even offered some further improvements to the pop-up, for free! 10/10, would recommend it to anyone looking for an email pop-up app.

Chapier London
United Kingdom
6 months using the app
TYDAL replied August 31, 2022

Wonderful! We are always here to help and super excited that our app was exactly what you were looking for! 🎉 Thanks so much for the positive feedback and for sharing the word about us! Best wishes, Kevin

January 2, 2023

Yaci was fantastic! I really like the app - super helpful would recommend it. Got customers subscribing within seconds.

thesewingpatternshop
United Kingdom
6 months using the app
TYDAL replied January 2, 2023

So glad that you like our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

June 29, 2023

I started messaging with Abbie because I wanted to unlock the CSS for my new popup, and I left with more information than I even knew I needed. She was friendly and extremely helpful, and very quick to reply. Definitely a five star customer service experience!

Anchor & Rode
United States
6 months using the app
TYDAL replied July 3, 2023

Thanks so much for your awesome feedback! So glad our team could provide you with helpful info and excellent support. We're here to assist in any way we can!
- Lea, Rivo Support Manager

August 4, 2022

me gusta lo fácil que es de customizar y la atencion al cliente super rapida y efectiva. la recomiendo <3

Tropico Peru
Peru
6 months using the app
TYDAL replied August 4, 2022

¡Muchas gracias por la reseña positiva y por recomendarnos a la comunidad de Shopify! 🙌 Saludos, Kevin

November 18, 2022

Sehr gute App. Sie ist komplett kostenfrei und man hat nicht wie bei anderen pop up apps das logo unten stehen! Der Support war auch sehr hilfreich besonders Mica!

ZAVINA
Germany
6 months using the app
TYDAL replied November 18, 2022

Ihre Bewertung bedeutet uns die Welt! Wir helfen Ihnen gerne weiter und stehen Ihnen jederzeit zur Verfügung. Vielen Dank für 5 Sterne! 🌟Prost, Kevin

November 15, 2022

parfait ! très simple à mettre en place et le service client aussi est au top. Je ne peux que recommander l'application

Boapoil
France
6 months using the app
TYDAL replied November 15, 2022

Merci beaucoup pour les 5 étoiles et pour nous avoir recommandés à la communauté Shopify ! 🌟 Bravo, Kévin

November 1, 2023

It's a fabulous app that has been very helpful in capturing new customers. The support team also goes above and beyond -- my rep recently solved not only a pop up issue I was having, but fixed a few other things on my site. They are really the best. Don't hesitate to use this app!

GLADFELLOW
United States
6 months using the app
TYDAL replied November 3, 2023

We're delighted to hear the app is successfully helping you capture new customers and that our support team exceeded your expectations! Your enthusiastic endorsement is truly appreciated! 🙌
- Kevin & Rivo Team

December 1, 2022

Jel was amazing to chat to, she was vey helpful and went above and beyond to help me. The app is perfect and does everything that I need it to do.

My Pupology
United Kingdom
6 months using the app
TYDAL replied December 2, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

October 20, 2022

I had a chat with Abbie and she/he was really sweet and very helpful. Really the best! Your service was really amazing and I really appreciate your help!

theseasonsstore
Canada
6 months using the app
TYDAL replied October 21, 2022

We always make sure to provide our customers with the best service possible! We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin