Reviews (4,647)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

December 23, 2022

So far the experience has been good. Especially with the chat lady named Jel. She needs a raise, for real. Helped me a LOT and also gave some nice tips on how to improve my store, for which I am very grateful. She deserves a raise.

Camo Latvia
Latvia
6 months using the app
TYDAL replied December 25, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

November 18, 2022

Very easy to use. Appealing layout and delivers precisely what is advertised. Helpful and fast response from chat support as well.

Airooze
Norway
6 months using the app
TYDAL replied November 18, 2022

We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin

August 6, 2022

The app is awesome, Very easy to use and manage, The support team is great Pat has helped me with everything + She unlocked premium features for free :) She is very friendly

MIVO
China
6 months using the app
TYDAL replied August 8, 2022

We're so excited that you love our app and customer support! Your praise in your 5-Star review is very much appreciated! 🍻 Cheers, Kevin

February 10, 2023

El soporte es el mejor servicio, no cabe duda que es de las mejores aplicaciones en la tienda, Feliciadades a Jel, siempre estuvo pendiente de mis solicitudes.

Drenaje Graffiti Store
Mexico
6 months using the app
TYDAL replied February 12, 2023

Estamos muy contentos de que esté satisfecho con nuestro servicio de atención al cliente. 🤩 ¡Muchas gracias por las 5 estrellas! Si hay algo más que podamos hacer en el camino, no dude en hacérnoslo saber. Todo lo mejor, Kevin

September 20, 2022

Jättehärlig att prata med och mycket hjälpsam. Han ordnade så att mitt email pop-up blev mer personligt utan en "Powered by Rivo" text nedanför

ON-YX
Sweden
6 months using the app
TYDAL replied September 20, 2022

Vi är så glada att du är nöjd med vår kundsupport! Låt oss veta när som helst om det är något annat vi kan hjälpa dig med. Vårt team hjälper alltid gärna till. Allt gott, Kevin

February 13, 2022

Abbie ist cool Super Support. Danke , einfach & sehr nutzerfreundlich. Nur zu empfehlen. Kostenlos ist es auch.

Kevinkoellen
Germany
6 months using the app
TYDAL replied February 14, 2022

Wir freuen uns sehr zu hören, dass Sie mit unserem Kundenservice zufrieden sind. 🤩 Vielen Dank für die 5 Sterne! Wenn wir unterwegs noch etwas tun können, zögern Sie bitte nicht, uns dies mitzuteilen. Alles Gute, Kevin

July 27, 2022

Lea, is the most amazingly helpful person ever. I needed help setting something up, which i figure out in the end however Lea was a positive presence. She sent me some resources, followed me on IG, some new features. She’s a cool vibe an angel, if i need anymore help with anything I’m hoping i get to talk to Lea. 5stars

Teezestore
United Kingdom
6 months using the app
TYDAL replied July 27, 2022

What a wonderful review! 🤩 This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the 5-stars and for your kind words. 🙌 Cheers, Kevin

May 11, 2022

Very friendly, fast and professional service and a pleasure to deal with. All aspects of support were resolved

Hedonic Coffee Co
United Kingdom
6 months using the app
TYDAL replied May 11, 2022

Thank you for your kind words and wonderful review! We are here for you anytime. 😊 Cheers, Kevin

September 28, 2022

The app is really well made. Very easy to customize the pop-up and if you need help, Abbie's support is fantastic. I'm amazed that this quality app is free. Big thumbs up!

Wacaco
Hong Kong SAR
6 months using the app
TYDAL replied September 29, 2022

We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ Thanks, Kevin

August 10, 2023

The help provided by the staff was very efficient and timely, and they were proactive in helping me with issues that I hadn't even focused on. So I feel that this software is well worth my continued use.

Ortur
China
6 months using the app
TYDAL replied August 14, 2023

Thank you so much for your awesome review! 😊 We're thrilled that our team was efficient and proactive in assisting you with your concerns. We truly appreciate your continued support.
- Lea & Rivo Team