Reviews (4,646)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

October 22, 2022

Mica from Rivo support helped me with my question and went above and beyond in helping me setup the app and more on my website. Thanks, Mica!

crichurim
United States
5 months using the app
TYDAL replied October 24, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

June 16, 2022

Lance is a very good engineer, very efficient, customer friendly and helped me to solve the problem very quickly

La Letra-jewelry
Netherlands
5 months using the app
TYDAL replied June 16, 2022

Thank you for your kind words and 5-star review! We truly appreciate you using the app! If you have further questions or if we can help along the way, please feel free to reach out to us anytime. Happy to help out in any way we can. 😊 Cheers, Kevin

Edited March 9, 2023

Excellent customer support! Special thanks to Jel! I just installed the application, and everything is understandable.

ferfetta
United States
5 months using the app
TYDAL replied March 9, 2023

Your satisfaction is our top priority, so it's wonderful to hear that we're delivering on that. If there's anything else we can do to help, please don't hesitate to reach out.
All the best, Kevin

July 24, 2022

This app is perfect for all busineses! Wonderful service & very helpful! So many cool features to use as well <3

Hot Rod Earrings
Australia
5 months using the app
TYDAL replied July 25, 2022

Excellent! It's music to our ears that you are satisfied with our app! Thanks so much for the 5-stars! 🤩 Cheers, Kevin

July 12, 2022

Arianne was incredibly friendly and helpful. She responded to all my queries with such professionalism and really made the app feel very easy to use. Thank you!

Skin Cupid
United Kingdom
5 months using the app
TYDAL replied July 12, 2022

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin

December 20, 2022

Awesome customer support by Abbie and the app is really easy to use and works great so far.

Bigbee Coffee
United States
5 months using the app
TYDAL replied December 20, 2022

Wonderful! Thank you so much for the 5-stars! If there's anything else we can help you with, please feel free to let us know. Our team here at Rivo will be delighted to assist you. ✨ Best wishes, Kevin

July 22, 2022

Customer support chat is super quick and courteous. Vicky helped me in a flash! I just started configuring my first Pop Up so I'm sure I'll be back on the chat for more assistance.

Ugud Dog - CBD for Dogs
United States
5 months using the app
TYDAL replied July 22, 2022

We're so pleased that you had a great experience chatting with us. Your praise in your 5-Star review is very much appreciated! 😃 Thanks, Kevin

December 20, 2022

Support 100% efficient.
It helped me to remove the copyright mark, and enabled custom CSS.

Thanks

gata sensual
Brazil
5 months using the app
TYDAL replied December 20, 2022

It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin

May 23, 2022

Hello, the service was excellent and betty has done a good job excellent communication and and very friendly.

Nejoom Stationery
United Arab Emirates
5 months using the app
TYDAL replied May 23, 2022

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

May 18, 2022

Ryan was amazing, extremely helpful and interested in my business. If everyone on the team i s like Ryan you all are destined for success

Shop729
United States
5 months using the app
TYDAL replied May 18, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and 5-star review! 🤩 All the best, Kevin