Reviews (4,635)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effectiveness in building mailing lists and offering customizable pop-up deals that enhance customer engagement and conversion rates. It is praised for its seamless Shopify integration, user-friendly design, and valuable features like smart triggers and precise targeting, even in the free plan. The app is noted for its quick setup, intuitive operation, and robust email capturing performance. Customer support is particularly commended for being responsive and helpful, with staff members like Jamie, Sam, and Arianne receiving specific praise for their exceptional service. This app is considered a valuable tool for improving marketing efforts and customer interactions.

Edited April 15, 2022

Lance was very prompt and helpful in sending me instructions and explaining how the app works.
Thank you!

maidenmidwest
United States
5 months using the app
TYDAL replied April 12, 2022

Wonderful! 🙌 Thanks so much for installing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Best regards, Kevin

April 11, 2023

Rivo Popups has worked really well for us and Paul was very quick and helpful when it came to customising and answering our questions! Much appreciated!

Everyday Coffee
Australia
5 months using the app
TYDAL replied April 11, 2023

We're glad to hear that our app has worked well for your business and that we've provided you with quick and helpful support in customizing the popups and answering your questions. Our team strives to provide excellent customer service, and we're thrilled to hear that it has been appreciated. Thank you for choosing our app, and we look forward to continuing to support your business needs.
Cheers, Kevin

September 9, 2022

Easy to use and set up and one of the few free apps available and a must-have for all shops, Alex was fast at responding to all my questions THANKS!

Rothley
United Kingdom
5 months using the app
TYDAL replied September 9, 2022

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our services! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

December 2, 2022

Great customer service, went above & beyond! The app is really simple to use, highly recommend it if you just need something simple and to the point!

Silver Archer
United Kingdom
5 months using the app
TYDAL replied December 4, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

April 6, 2022

this app is awesome does what its supposed to do! and the customer service was awesome and helped me out went above and beyond to make sure i was happy def recommend 100%

Goonrilla World
United States
5 months using the app
TYDAL replied April 7, 2022

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and for recommending us to the Shopify community! 🌟 Best wishes, Kevin

March 23, 2023

This app is amazing, you can do a lot with it, there are many customizing options. Also the option of having custom css option gives more opportunities to edit it.

savvyaffair
Australia
5 months using the app
TYDAL replied March 23, 2023

We're happy that you were able to make use of the many customizing options available in our app and that you found the custom CSS option to be helpful in editing the app to your liking. We strive to provide our users with as much flexibility as possible, and it's great to know that this feature has been useful for you.
Cheers, Kevin

December 3, 2022

Mica helped me a lot even to improve my shopify store, she was amazing!!! in love with the service.

victoria online store
Australia
5 months using the app
TYDAL replied December 5, 2022

Your kind word means the world to us! We are always happy to help in any way we can and are available anytime. 😃 Thanks, Kevin

October 2, 2022

Very easy to use. Most of all, my cx support was Phenomenal! Arianne really engaged with me, made my initial experience actually fun and put an all-day smile on my face! Nothing makes a business better then the customer service you receive! Thank you Arianne!!!! Here's to hoping I get you again in chat!

InfinitiOnline
United States
5 months using the app
TYDAL replied October 3, 2022

We always make sure to provide our customers with the best service possible! We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

February 14, 2022

I love this app it works really well plus the support guys are very genitle. I recommend it- also you can remove their logo for free

PogoStore
Italy
5 months using the app
TYDAL replied February 14, 2022

So glad you are loving our app! ✨ Thank you so much for the 5-Star review and for recommending us to the Shopify community. If you have any questions or encounter issues along the way, just let us know. All the best, Kevin

August 22, 2022

Customer service is awesome! Thank you ! They were helpful, fun and easy to talk to. So excited to implemeent this !

sarahbramme
United States
5 months using the app
TYDAL replied August 22, 2022

It's music to our ears that you are happy with our customer service. Thank you so much for the positive feedback and 5-stars! Let us know anytime if there's anything else we can help you with along the way. Much appreciated, Kevin