Reviews (4,637)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effectiveness in building mailing lists and offering customizable pop-up deals that enhance customer engagement and conversion rates. It is praised for its seamless Shopify integration, user-friendly design, and valuable features like smart triggers and precise targeting, even in the free plan. The app is noted for its quick setup, intuitive operation, and robust email capturing performance. Customer support is particularly commended for being responsive and helpful, with staff members like Jamie, Sam, and Arianne receiving specific praise for their exceptional service. This app is considered a valuable tool for improving marketing efforts and customer interactions.

September 1, 2022

Maria was so helpful, she is so kind and I'm so happy with their service thank you so much! So quick to reply and loads of free extras given! Thank you again, Maria!

House of Birkbeck
United Kingdom
About 2 months using the app
TYDAL replied September 1, 2022

We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! 😊 Thanks, Kevin

December 24, 2022

Application works fine. Responsive and fast.
Mica who supported me on a few things was fast polite and professional.
Recommend 100%

FinalVial
Cyprus
About 2 months using the app
TYDAL replied December 25, 2022

Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 Much appreciated, Kevin

June 7, 2022

Lance is the best! The app works great so far, very good design options and CSS customization available.

Itero
Dominican Republic
About 2 months using the app
TYDAL replied June 7, 2022

We're so happy to see that you had a 5-Star experience! 🌟We're always striving to help you and your business succeed! Thanks, Kevin

March 12, 2023

Very easy to implement into the website and ensures a reliable pop up! Customer support rep, Pete, was extremely helpful in promptly enabling me the flexibility of custom CSS and even offered to remove the "Powered by Rivo" label from the popup. I would highly recommend this this app

thethirdimension
Australia
About 2 months using the app
TYDAL replied March 13, 2023

We're glad to hear that you found our app easy to implement on your website and that you were satisfied with the reliability of our pop-ups. We're also happy to hear that we were able to provide you with prompt and helpful assistance. We appreciate your recommendation and are always here to help you with any questions or concerns.
Best wishes, Kevin

December 19, 2022

me ajudaram na organizacao do popup, suporte bacana e o design ficou show! Recomendo bastante esse app

Reino da Cozinha
Brazil
About 2 months using the app
TYDAL replied December 19, 2022

Estamos tão felizes que você ama nosso serviço! Muito obrigado pela avaliação de 5 estrelas e por nos recomendar à comunidade Shopify! 🎉Saúde, Kevin

July 20, 2022

Awesome customer service from pete! great help from him and solved my questions. Love the memes in the chat also!

Jevy Korean Beauty & Skincare NZ
New Zealand
About 2 months using the app
TYDAL replied July 20, 2022

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us. We greatly appreciate you using the app! 😊 Best regards, Kevin

September 7, 2022

I use this app to load my customer’s email list. I am very happy with the service, and more than happy with their customer service. Abbie did an excellent job answering all my questions and giving me very valuable information that will help to grow my business.

Sun Ethereal 369
United States
About 2 months using the app
TYDAL replied September 8, 2022

We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! 😃 Thanks, Kevin

December 9, 2022

Abbie was amazing, she really helped me out in making the start of my website easy and gave me amazing pointers in making it better

Whiteivy
United States
About 2 months using the app
TYDAL replied December 12, 2022

We're so pleased that you like our support! Your review means the world to us, and we are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟 Much appreciated, Kevin

Edited November 24, 2022

Madame Betty a été superbe. Elle m'a aidé et guidé avec tout son savoir faire et toute sa gentillesse. Une autre excellence dans ce domaine trouvée. Merci beaucoup!

Well being be Beauty
France
About 2 months using the app
TYDAL replied November 22, 2022

Nous vous remercions d'utiliser notre application ! Nous sommes ravis que vous soyez satisfait de notre service client ! Si vous avez besoin d'autre chose, faites-le nous savoir. Notre équipe se fera un plaisir de vous aider. 🎉 Bravo, Kévin

February 10, 2022

Best Customer Service Ever literally it will make your day! Thats all you need to know, I haven't gotten the chance to play around with the app but I'll come back and update

Diosia
United States
About 2 months using the app
TYDAL replied February 11, 2022

This review made our day! Thank you so much for the kind words and we are here anytime you need us. 🤩 Much appreciated, Kevin