Reviews (4,646)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

November 30, 2022

I am now able to allow new users to subscribe to my site conveniently. Great help given by Arianne who help to remove the branding and provide more help in building my site. 10 stars for her service and app.

Elmerie Collections
Singapore
3 days using the app
TYDAL replied November 30, 2022

What a wonderful review! 🤩 This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks, Kevin

August 10, 2023

I am really glad I found this app. It was simple to install and ready to go in a few short clicks. I wanted to remove the branding and my customer service rep was AMAZING!!!!!

orzonta
Germany
3 days using the app
TYDAL replied August 14, 2023

Thank you so much for sharing your experience with us! 🙌 We're thrilled to have you on board, and we're glad the setup was a breeze. 👍 If you need any further assistance, our team is here for you!
- Lea & Rivo Team

May 27, 2022

Muy buena atención. Realmente se esfuerzan por dar soporte y una app muy útil y intuitiva. Muchas gracias Equipo. Saludos

Trailstore.cl
Chile
3 days using the app
TYDAL replied May 27, 2022

¡Me alegro de que esté satisfecho con nuestros servicios y muchas gracias por la revisión de cinco estrellas! Si surge alguna otra pregunta o si podemos ayudar en el camino, no dude en comunicarse con nosotros en cualquier momento. 🙌 Todo lo mejor, Kevin

October 24, 2022

Love this app! Fully customizable and just found out you can remove the powered by Rivo at the bottom. Therese was really helpful in doing this for me so quickly.

The French Candle Co
France
3 days using the app
TYDAL replied October 24, 2022

We're so glad you love our app! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin

December 5, 2022

The customer support is very good. I just got it installed very quickly with the help of Therese and my experience so far is impressive.

samawa perfumes
United Arab Emirates
3 days using the app
TYDAL replied December 5, 2022

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin

October 8, 2022

Jel helped me a lot and was able to give me awesome tips to start my store! I really recommend it! Plus the email pop-ups will really come in handy with discounts! :)))

Cutie Berry Co
United States
3 days using the app
TYDAL replied October 10, 2022

You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Cheers, Kevin

October 28, 2022

support ist wirklich spitze. Ich wurde gut beraten und hat alles super geklappt. Bin sehr zufrieden.

Blattwende
Austria
3 days using the app
TYDAL replied October 31, 2022

Wir freuen uns sehr, dass Sie mit unserem Kundensupport zufrieden sind. 🤩 Vielen Dank für die 5 Sterne! Wenn wir unterwegs noch etwas tun können, zögern Sie bitte nicht, uns dies mitzuteilen. Alles Gute, Kevin

October 9, 2022

Lance was great help! Help with setting everything up. I would definitely recommend this app and service.

Vicaire
United States
3 days using the app
TYDAL replied October 10, 2022

We are so happy that you love customer support! Thank you so much for the 5-star review and for recommending us to the Shopify community! 🎉Cheers, Kevin

April 26, 2023

Wow, I've never experienced such AMAZING customer service before and what makes it even more amazing is not only this app is FREE but they helped me to customise it exactly how I wanted with custom css and that of course is using their valuable time! You guys are INCREDIBLE!

URBAI WALL ART
Australia
3 days using the app
TYDAL replied April 28, 2023

Thank you for taking the time to share your experience with us! we're thrilled that we could assist you in customizing the app to your liking. Thank you for your kind words and for using our app - we truly appreciate your support! - Lea, Rivo Support Manager

September 8, 2022

Abbie was very helpful. She even helped me remove the branding on the pop up. I can't wait to see how this helps with email capture so I can share all the great things we are doing.

shoptiffanies
United States
3 days using the app
TYDAL replied September 8, 2022

We're so thrilled that you are happy with our services! Your praise in your 5-Star review is very much appreciated! Thanks, Kevin