Reviews (4,650)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email collection and customer engagement through discounts and offers. It's easy to install, customize, and features smart triggers and precise targeting. The app integrates seamlessly with Shopify and email marketing platforms, offering insightful analytics for campaign efficiency. Merchants also praise the exceptional customer support, noting quick and helpful service, often in real-time via chat.

October 5, 2022

I Used the app to add pop up sign up discount, and they really help me understand everything I need to know and much more. It always feels good that you are special customer, thank you for your service and help.

PamPer USA
United States
Over 1 year using the app
TYDAL replied October 5, 2022

We always make sure to provide our customers with the best service possible! We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team here at Rivo will be happy to lend our hands anytime. 😃 Thanks, Kevin

August 10, 2022

Pat was SO helpful and quick to respond! I love the use of GIFs, makes such a lovely change talking to an actual person rather than a robot helpline. Thank you!

MollsHandmade
United Kingdom
Over 1 year using the app
TYDAL replied August 10, 2022

Excellent! ✨ It's music to our ears that you are happy with our customer support! Let us know anytime if there's anything else we can do along the way. 😃 Thanks, Kevin

September 12, 2022

Nice app and very user-friendly. It's so easy to set up a pop-up window.
The support team is so kind and quick. I contacted them and they help me in a minute. So much apprreciated.
I recommend this app to everyone who wants to use this feature in Shopify.

StopSecondHandShop
Serbia
Over 1 year using the app
TYDAL replied September 12, 2022

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

July 27, 2022

Great customer service interaction and a very useful tool! If you get a chance to speak with Ryan, you'll both be helped and entertained!

Loca Sunglasses
United States
Over 1 year using the app
TYDAL replied July 27, 2022

Thanks for the 5-Star review! 🌟 So happy that you have enjoyed your interaction with us. We greatly appreciate you using the app! 😊 Best wishes, Kevin

June 1, 2023

Lovely costumer service! Abbie is lovely and super kind. Everything great, super intuitive! Love it!

Time To Be Back
Portugal
Over 1 year using the app
TYDAL replied June 2, 2023

Thank you so much for the kind words! Its great to hear that you had an excellent experience and our team was able to provide personalized and friendly support. We appreciate your feedback! - Lea, Rivo Support Manager

November 17, 2022

Apart from the easy to use app, Pete from tech support has been extremely helpful towards our enquiry.

junghans-malaysia
Malaysia
Over 1 year using the app
TYDAL replied November 17, 2022

Your 5-star review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟 Cheers, Kevin

October 13, 2022

I used this app for adding email pop ups. The customer service from Arianne was wonderful. Excited to see how this helps with email capture, but so far the setup was easy peasy lemon squeezy.

CupQ
United States
Over 1 year using the app
TYDAL replied October 13, 2022

Awesome✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Much appreciated, Kevin

September 20, 2022

I just installed this app and can't wait to see all it can do. I just chatted with Paul about removing the rivo branding on the pop up and let me tell you, the customer service was absolutely amazing! I was taken care of right away, no long waits for a response, very helpful, friendly and funny. Thanks so much!!

Color Canvas Systems
United States
Over 1 year using the app
TYDAL replied September 20, 2022

Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Best wishes, Kevin

December 24, 2022

What amazing app. My store shin when I install it, thank's you especially YACI, she is a great helper

spectreroses
Türkiye
Over 1 year using the app
TYDAL replied December 26, 2022

We're so excited that our app has provided good results for your store so far! Feel free to reach out any time if you have any further questions or if we can help along the way. Your review is very much appreciated! 🙌 Cheers, Kevin

Edited May 6, 2023

I needed help and I was fortunate to have Chatted with Jel, she helped me and gave me some helpful suggestions and links after reviewing my store.
Rivo offers a lot of free features for your store, especially startup businesses.
I recommend Rivo.

SLAY On'em
United States
Over 1 year using the app
TYDAL replied May 8, 2023

Thank you so much for the kind words! We strive to offer valuable features to help businesses grow and succeed. Don't hesitate to reach out if you need anything else! - Lea, Rivo Support Manager