Reviews (4,653)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively building mailing lists and capturing customer emails, often through offers like a 10% discount. It's praised for easy installation, robust customization options, and seamless Shopify integration. The app also features detailed analytics and supports custom CSS. Merchants appreciate the quick performance and responsive customer support, which efficiently resolves issues and offers valuable business insights.

September 6, 2022

Really easy to set up and great help from support (thanks Abbie!). Exactly what I wanted from an app.

Wanda Harland
New Zealand
21 minutes using the app
TYDAL replied September 6, 2022

Wonderful! ✨ We are always here to help and super excited that our app is exactly what you wanted! 🎉 Thanks so much for the positive feedback and review! Best wishes, Kevin

July 25, 2022

All of the reps are amazing. Harleen was so helpful today with everything, things I didn't even know I needed. I absolutely love Rivo!

Glaze Junkie
United States
21 minutes using the app
TYDAL replied July 25, 2022

We're so excited that you love our app and customer support! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

Edited July 7, 2022

This app is easy to use and set up. I had a question and customer service responded right away. Lance was SO kind and helpful. He went above and beyond and was super cheerful and responsive. He answered my questions, fixed the issue I was having, and gave me some positive feedback on the shop I'm setting up. After a day of frustration with other integrations, this was a breath of fresh air. I highly recommend Rivo's email pop-up!

Zanmi Products
United States
21 minutes using the app
TYDAL replied July 7, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin

May 24, 2023

Great Support! Friendly and helpful. Also gave me tips about updating parts of my shopify website. Definitely recommend 10/10

Pet Essentials Tauranga Online Pet Food
New Zealand
20 minutes using the app
TYDAL replied May 25, 2023

Thank you so much for taking the time to share your experience with us! It's always our goal to go above and beyond for our customers, we're glad our support team was able to give you tips for your store. We appreciate your recommendation! - Lea, Rivo Support Manager

May 17, 2022

Lance was super quick and efficient with helping us with the set up! Looking forward to seeing an increase in sales!

The Elf on The Shelf
United Kingdom
20 minutes using the app
TYDAL replied May 17, 2022

It's music to your ears that you are happy with our service. Thanks so much for the 5-stars and positive feedback. 🍻 Cheers, Kevin

July 13, 2022

Amazing app and even better customer service! Arianne helped us to navigate a few features and was so lovely to chat with. The overall user experience is easy to follow and customizable.

inu-lashes
Canada
20 minutes using the app
TYDAL replied July 14, 2022

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin

October 6, 2023

Amazing.

Orthopedic Outfitters
United States
20 minutes using the app
TYDAL replied October 9, 2023

Thanks for the review! Glad you had a great experience with us.
- Lea & Rivo Team

October 12, 2022

Customer service, speed, efficiency and helpfulness and AMAZING! just starting to use the app but with customer service we just received I know I'm in safe hands!

VeganmuscleGymwear
United Kingdom
20 minutes using the app
TYDAL replied October 12, 2022

We're so pleased that you had a great experience chatting with our customer service. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

July 1, 2022

I used this app to help my with my pop up for email .I got fast service and response's and also I receive help with new feature . Lance was very helpful .Thank you to lance

B.Y.S FANTASY BEAUTY
United States
20 minutes using the app
TYDAL replied July 1, 2022

Awesome, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🎉 All the best, Kevin

November 7, 2022

fantastic support service - super helpful and easy to integrate app,, with great support from friendly team, what more could you ask for!

Madame Flavour
Australia
20 minutes using the app
TYDAL replied November 9, 2022

We're so excited that you are enjoying our customer support! Your praise in your 5-Star review is very much appreciated! Thanks, Kevin