Reviews (4,647)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

July 20, 2023

So far so good. My popup needs are pretty basic right now, and this does the trick. Support was super quick the moment I hopped on the chat, which was nice, too.

Hoist & Halyard
United States
About 1 year using the app
TYDAL replied July 26, 2023

So glad to hear that our app is meeting your needs! 🎉 We always strive to provide quick and helpful support - we're here for you! Thank you for sharing your experience! 💙
- Lea & Rivo Team

May 31, 2022

Awesome user-friendly app! Easy to use! Plug and play everything! Outstanding and prompt customer service!

Refuge Medical
United States
About 1 year using the app
TYDAL replied May 31, 2022

Thanks so much for the 5-Star review! We greatly appreciate you using the app. 🙌 Cheers, Kevin

February 14, 2022

A lady called Lalaine was really helpful and sweet to talk to. She answered the questions I needed to be answered and fixed them.

Terrelco
United Kingdom
About 1 year using the app
TYDAL replied February 15, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and 5-star review! 🤩 If you have further questions along the way, please let us know. Happy to help out in any way we can. Much appreciated, Kevin

July 21, 2022

I absolutely love this app! Its customization features are easy to navigate and personalize. Vicky was also extremely helpful when it came to making my pop up look professional. She was absolutely lovely, and shared a lot of interest in my store and products. One of the sweetest customer service reps I've ever spoken to! <3

Sugoi Styles
United States
About 1 year using the app
TYDAL replied July 21, 2022

So glad that you love our app and customer services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin

February 2, 2022

App works well and does exactly what I was hoping for. After a little chat with the customer service I could remove their branding (for free). Very thankfull that I can use this service for free giving there are already so much area's you need to invest as a starting business.

lumberjackguitarloops
Netherlands
About 1 year using the app
TYDAL replied February 2, 2022

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping new businesses and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Best wishes, Kevin

February 27, 2022

So far, so good! And completely free? I'm almost wondering if this is too good to be true. And is Abbie even real? She's great. Well done.

PVS Merch
United States
About 1 year using the app
TYDAL replied February 28, 2022

Wonderful feedback! ❤️ So glad to hear you had a 5-star experience with our customer support! Thanks so much for the positive review and feedback! Best wishes, Kevin

September 21, 2022

Using this app is easy and the support was excellent. When it came to removing the Rivo branding it was no problem. Excellent!

BYITL, LLC
United States
About 1 year using the app
TYDAL replied September 21, 2022

Thank you for the wonderful review! We appreciate you using our app and for helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

June 5, 2022

super helpful customer service many thanks! Five Stars super helpful customer service many thanks! Five Stars

Vinilo Record Store
United Kingdom
About 1 year using the app
TYDAL replied June 6, 2022

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying the app, and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

May 3, 2023

Mel is awesome! She really helped me a lot with installing this new app. Thanks again, Mel for all your help!

Rockin D Designs & Sublimation LLC
United States
About 1 year using the app
TYDAL replied May 4, 2023

Thank you so much for your kind words! I'm thrilled to hear that we were able to assist you with the app installation. If you ever need help again, don't hesitate to reach out. - Lea, Rivo Support Manager

December 5, 2022

Pete was incredibly helpful and kind. He quickly resolved my issues and even helped point out some other aspects that would Improve my website. Highly recommend! Thanks, Pete!

niftythrifty.sc
United States
About 1 year using the app
TYDAL replied December 5, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin