Reviews (2,347)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, user-friendly interface, and effective customer support, with team members like Jel, Arianne, and Paul receiving specific praise. It offers comprehensive features for creating customized loyalty and referral programs, which help boost customer engagement and increase sales. The app integrates seamlessly with Shopify and includes a free plan, making it accessible for small businesses or newcomers. It is valued for enhancing customer loyalty and engagement in Shopify stores.

March 24, 2021

I use this app to help bring traffic to my website. I love the point system in this app, its genius. I have no complaints!

Stellars shopping
United States
2 months using the app
Rivo replied March 25, 2021

Your kind words and feedback mean the world to us, thank you so much! 🤩All the best, Katherine

April 7, 2022

I was unsure why my customers were not getting their rewards points. Abbie was very informative and helped cleared up my confusion. Not only did she answer my questions, she was super helpful in providing me with additional information. I was not expecting this quality of service. Top notch service... Yay for Abbie

Empress Beauty Jewelry
United States
2 months using the app
Rivo replied April 8, 2022

Thank you so much for your kind words and thoughtful feedback! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. We are always here for you. 😊 All the best, Kevin

July 15, 2023

I just wanna say that supporter "Jel" is such a nice and helpful person!
Her knowledge is very high and her replies fast, direct and right on point!
She helped me in everything i wanted,and im sure if i wanted more,she could do that!
Thank you Jel! You are GREAT!

Life-Hack Products
Greece
2 months using the app
Rivo replied July 17, 2023

Thanks for your kind words! We're glad our team could assist you promptly and accurately. If there's anything else you need, just let us know! We're here to make your experience even better.
- Lea & Rivo Team

April 2, 2021

This is such an awesome app. omg wow. real customer here. I cannot wait to share this with my new customers.

Rookie
United States
2 months using the app
Rivo replied April 2, 2021

That's great! Thank you so much for the positive feedback and review! 🤩 Cheers, Katherine

July 10, 2023

Paul was amazing agent straight the point and very helpful! The customer service is amazing! Very good app!

JVREGIMEN
United States
2 months using the app
Rivo replied July 12, 2023

Thanks so much for the kind words! Our support team is here to make your experience incredible! Glad you love the app!
- Lea & Rivo Team

July 8, 2022

Ich möchte zunächst einmal die beiden Customer Service Mitarbeiter Betty & Lance erwähnen. Beide haben uns während der Startphase unglaublich schnell und hilfreich unterstützt.
Die App erlaubt viele Tools auch im kostenfreien Abonnement und falls sie die notwendigen Bestellungen ermöglicht, zahlen wir auch gerne für den tollen Service.
Viele Grüsse von REQUY

REQUY
Switzerland
2 months using the app
Rivo replied July 8, 2022

Wir achten stets darauf, unseren Kunden den bestmöglichen Service zu bieten! Wir freuen uns sehr, dass Sie eine großartige Erfahrung beim Chatten mit uns gemacht haben. Wenn Sie unterwegs noch etwas benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Unser Team steht Ihnen jederzeit gerne zur Verfügung. 😃 Danke, Kevin

November 29, 2022

Jel was simply amazing. She helped me with every issue that I had and went above and beyond to do it. Her customer service skills are highly amazing. Thank you again, Jel for all of your help & kind words!

All about K&C
United States
2 months using the app
Rivo replied November 29, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

February 2, 2023

Abbie was really amazing and helpful she gave me the best recommendations and gave me a great compliment on my store. I highly recommend using Rivo app for all your needs.

Amz Tech
Canada
2 months using the app
Rivo replied February 2, 2023

Thank you for the wonderful review! We appreciate you helping to share the word about us! Cheers to success to you and your business! 🙌 All the best, Kevin

Edited June 23, 2021

Support is excellent, people are signin in, everything's good so far : )
Recommending it again, thank you

black sanctuary
Italy
2 months using the app
Rivo replied June 10, 2021

Thank you so much for the positive review and for recommending us to the Shopify community! 🎉 Much appreciated, Kevin

December 8, 2021

This is a great app for my online store.
Even the free plan has some amazing features. The online support is very helpful and friendly. I was in contact with Mary and she was very kind.
Highly recommended

La-Blu
United Kingdom
2 months using the app
Rivo replied December 9, 2021

Wonderful! Your kind words mean the world to us! Thank you so much for the positive feedback and for recommending us to the Shopify community! 🤩 All the best, Kevin