Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

May 16, 2022

Install on this app was extremely easy. Quick to setup and I tested it myself first. Customer service checked in and helped me out with a free trial and removing branding (they might do that for everyone but i'm not sure). Since I just downloaded it, I haven't had any experience with customers trying it, but it seems like it will work the way I want it to. Also, it's cool to see that the company is actively listening to merchants wants/needs. There is a section where you can see merchant posted ideas being upvoted/downvoted and they will have a tag for in progress or planned on said ideas.

Apex Auto Products
United States
About 2 hours using the app
Rivo replied May 17, 2022

What a wonderful review! 🤩 We're so grateful for customers like you and are super excited to be able to contribute to you and your business's success. Thank you so much for your kind words and thoughtful feedback! If you ever have further questions or experience issues along the way, just let us know. Our team is always happy to help in any way we can. All the best, Kevin

October 10, 2022

I just purchased this app and Abbie was super helpful with all of my questions getting set up. So far the experience seems pretty easy and quick -- and anything you can't figure out, Abbie is amazing!! Looking forward to seeing how this all works out, I have high hopes!

appliedartscoffee
United States
About 2 hours using the app
Rivo replied October 11, 2022

Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app and are so excited to be able to contribute to you and your business's success. If you ever have further questions or if we can help along the way, feel free to contact us anytime! ✨ Best wishes, Kevin

February 16, 2023

Abbie was super fast, super helpful and very knowledgeable.
Very good service. I would not hesitate to use the chat service again.

Made For You By Sabrina
United Kingdom
About 2 hours using the app
Rivo replied February 19, 2023

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime.
😃Thanks, Kevin

March 23, 2023

Love the app!!! Great features and custom features for a free plan. Pete from chat support was extremely helpful, quick to answer, and very kind! Highly recommend this app.

Two Crafty Gays
United States
About 1 hour using the app
Rivo replied March 24, 2023

We're thrilled to hear that you're enjoying our app and that our custom features have been helpful to you. Thank you so much for taking the time to leave such a positive review and for recommending us!
Much appreciated, Kevin

May 18, 2023

Another great experience with Rivo in just one night. Thank you Abbie for your support and sharing the amazing tip for my store! I feel like every time I contact Rivo I learn something new to enhance my store on areas not necessarily related to services they provide. AMAZING!!! Thank you!!!

Crystal Gaia
United States
About 1 hour using the app
Rivo replied May 18, 2023

Thank you so much for your kind words and review! It's wonderful to hear that our support team was able to help enhance your store. We truly appreciate your business and can't wait to continue to support you on your journey! :) - Lea, Rivo Support Manager

January 11, 2023

The customer service was very good, the communication was very pleasant and the problem was solved very quickly. I really recommend it. I am a Chinese seller, and I really recommend you to use this.

Crystal Wholesale USA
China
About 1 hour using the app
Rivo replied January 11, 2023

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

December 19, 2021

Seems to provide more than other apps for the Free version, and the paid versions are cheaper. Looks nice and will be helpful in boosting sales.

Empowered Life Apparel
United States
About 1 hour using the app
Rivo replied December 20, 2021

We work hard in creating apps that are easy and quick to install but most importantly, boost your sales! 🚀 Thank you so much for the 5-star review! Much appreciated, Kevin

Edited October 30, 2021

This App can NOT yet reward customers with Gift Cards. It instead gives a discount code so the customer can buy themselfes a voucher and they can then redeem in another purchase. However the friendly support and team is promising to add this and I hope to be able to use this soon. 5 stars if they add this feature.

My Gadget Planet
Germany
2 days using the app
Rivo replied November 1, 2021

Thank you for your feedback and for trying Rivo Loyalty! I'm so sorry for not having this feature available yet. As mentioned by our merchant success team, you can still add a gift card as a 'free product' reward in the app, which is a great workaround we've seen other merchants have success with.

Building out the feature to reward customers with gift cards is definitely on the roadmap for release, and I've asked our head of engineering to bump this up in priority as well.

I've added your vote to the feature request and when we release it, we'll reach out and let you know!

Cheers,
James & the team at Rivo :)

March 17, 2021

I have verified the functionality and it has nice features and works well. Thank you for this free app.

NYDHI RETAIL STORE
United States
About 1 hour using the app
Rivo replied March 23, 2021

Thanks for the 5-Star review! 🤩Best wishes, Katherine

July 5, 2023

Just amazing. I tried installing other loyalty app for my store but it won't install and i spent a lot of time trying to fix installation related problems. Rivo was super easy. installed quickly, configured in minutes and launched within hours.

Support is super responsive and helpful

OLYOLY
United Arab Emirates
About 1 hour using the app
Rivo replied July 6, 2023

Thanks for the amazing review! 🙌 Our support team is always here, ready to lend a helping hand 🤝 Let us know if you need anything else.
- Lea & Rivo Team