Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

January 13, 2022

Outstanding customer service from James! Love the chat feature on the app which instantly connects you to someone. My question was answered in 60 seconds. No more waiting 1-2 days for someone to get back to you. Thanks guys!

Stoner Wishlist
United States
About 1 hour using the app
Rivo replied January 14, 2022

Thanks so much for leaving a feedback, Stoner Wishlist. 😊 We love seeing our customers happy, so we try to give you the best possible support. If there's anything else we can be of service, please don't hesitate to let us know! All the best, Kevin

July 21, 2023

The customer rep helped me more than I had asked for. They even provided suggestions and went out of their way helping me. I am very happy with the chat service. Thank you!

GOMYLD
India
About 1 hour using the app
Rivo replied July 24, 2023

So happy to hear that our support team exceeded your expectations! 🎉 We always strive to go the extra mile and provide helpful suggestions! Thank you for your kind words, they mean a lot! 🙏
- Lea & Rivo Team

September 14, 2022

Paul helped me get Rivo set up on my website. He was absolutely the most helpful. Awesome experience. Looking forward to using the app to help my customers get rewards.

Pirates and Pearls Coffee Roasters
United States
About 1 hour using the app
Rivo replied September 14, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 😃 Thanks, Kevin

Edited March 26, 2021

WOW WISH I WOULD HAVE FOUND THIS APP SOOONER. It has worked wonders for my store and has definitely increased my sales. Thank you for creating such an easy to use and effective app.

THE MERLE ROSE
United States
About 1 hour using the app
Rivo replied March 29, 2021

We're so glad you love our app! Your positive feedback and review mean the world to us, thank you so much! 🤩Cheers, Katherine

July 23, 2021

I had some issues with setup and James D provided awesome support and was super friendly and helpful. Thank you!

What The Mutt
Singapore
About 1 hour using the app
Rivo replied July 23, 2021

This review made our day! 🙌 Thank you! If you need anything at all, just let us know. Best wishes, Kevin

March 17, 2021

This is App is very easy to use and doesn't require coding experience. The only cons of this app is a lack of customization. I wish there was a lot more design customizations like adding your own logos, more ways to earn rewards, and different tiers for customers. I guess you can't ask for too much since this app is Free. And the amount of what you get easily beats the other apps' Free plans.

Gamer Life
United States
About 21 hours using the app
Rivo replied March 23, 2021

Excellent suggestions Gamer Life team!

Our goal is to provide the best apps possible with a 5-Star experience for all Shopify merchants and I am happy to say we do have more features in the pipeline for this app coming soon. I have sent your requests over to our development team for building and implementation, but if you have additional thoughts and feedback, we would love to hear them at feedback.boosterapps.com. Thanks so much!

Cheers, Katherine

September 5, 2023

Super friendly and efficient support team!

Petite Ganache
Netherlands
About 1 hour using the app
Rivo replied September 8, 2023

Thank you so much for your awesome feedback! We're so happy that our support team was helpful and quick. We appreciate your kind words! 🙌
- Lea & Rivo Team

September 1, 2021

just installed the app it looks great really easy to use. using was very quick and helpful. the app really does offer items that other apps charge for. loving it so far.

Violet Moon
Ireland
42 minutes using the app
Rivo replied September 1, 2021

Glad to hear you are loving the app so far! 🤩 If you need anything at all, just let us know. Cheers, Kevin

August 20, 2023

I'm introducing this app into my store and it looks fantastic! The onboarding process was great and easy. Paul guided me and helped me a lot with everything!

Aromatter
United States
36 minutes using the app
Rivo replied August 22, 2023

We're so glad you love our app for your store! 🎉 It's awesome to know that the onboarding process was a breeze, and we're glad we could assist you along the way. Thank you so much for your feedback!
- Lea & Rivo Team

July 12, 2023

Just got started and I felt the communication with customer service is super smooth. Thumb up on the smooth onboarding.

Hyperbatch
Australia
36 minutes using the app
Rivo replied July 14, 2023

So glad to hear that you had a great experience! 😊 Our team works hard to ensure top-notch customer service. If you need anything, we're here to help! 👍
- Lea & Rivo Team