Reviews (2,499)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and sales through loyalty and referral programs. It's noted for its easy setup, integration with Shopify, and features like tiered programs and POS integration. The customer support team is praised for being responsive and offering personalized help. Merchants are satisfied with its performance in managing loyalty programs and enhancing customer loyalty.

February 28, 2024

I can't speak to the app itself as I just added it to my store today, but their customer service is phenomenal. I had trouble figuring out somethings and Abbie was fantastic at helping me!

Fantasy Bookly
United States
About 1 hour using the app
Rivo replied March 1, 2024

Thanks for sharing your experience! We're so happy our support team could assist you. Welcome to our community, and we're here for anything you need! 😊
- Kevin & Rivo Team

June 26, 2022

Just signed up and haven't used the app's features yet, but I am at least pleased with how easy it was to set-up and the awesome assistance I received from Vicky to make sure I was set up for success!

SoulstarStyles.com
United States
About 1 hour using the app
Rivo replied June 27, 2022

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. ...

April 18, 2023

If I could leave 10 stars on this review I would! Fast, easy to communicate with and beyond helpful customer service. Abbie is a fantastic representative of a great brand.

Elevated Equestrian
United States
About 1 hour using the app
Rivo replied April 18, 2023

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to ...

July 28, 2021

I'm thrilled to have this feature for my customers. I know I personally love it when my fav shops offer a rewards program! As a small business, we can't always afford to put money into these 'extras' when we're starting out as it really adds up, but this app helps us offer the same perks as the bigger companies that use paid apps. Loyalty Hero has loads of customizable features in the free ...

Cerridwen's Cauldron
Canada
About 1 hour using the app
Rivo replied July 28, 2021

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses, and we are so excited to help contribute to you and your business's ...

August 28, 2022

Maria went above and beyond to satisfy my request today! A simple question I had, and she earned a forever customer by her professionalism, communication and kindness! Thank you!

Far Arden Essentials
United States
About 1 hour using the app
Rivo replied August 30, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to ...

June 20, 2022

This app is incredibly easy to use, I am thrilled! Maria was so extremely helpful and quick to respond. Great customer service!!

Golf Gifts & Gallery Inc.
United States
About 1 hour using the app
Rivo replied June 20, 2022

We're so happy that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to ...

June 23, 2022

A great App, Abbie is carefully, very apprciate her,expect to trying their more feature,thanks loyalty

25Home
United States
About 1 hour using the app
Rivo replied June 24, 2022

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Thanks, Kevin

January 16, 2022

Simply outstanding! Customer service is fantastic and outplays the competition incredibly! Thank youuu!

treeonfy
United Kingdom
About 1 hour using the app
Rivo replied January 17, 2022

Thanks so much for the 5-Star review! Cheers, Kevin

June 10, 2022

Very user-friendly app. They really thought about the ins and outs what customer need. I am satisfied.

COOS COSMETICS
Netherlands
About 1 hour using the app
Rivo replied June 10, 2022

We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 Cheers, Kevin

August 7, 2023

This is a great program and dont worry they will help you through any concerns you have.Also this is beginner friendly.

Mawuraa's Beverages
United States
About 1 hour using the app
Rivo replied August 10, 2023

Thanks for the awesome review! 😊 We're thrilled you found our app great and user-friendly. Feel free to reach out if you ever need help or have any concerns. We're here to ...