Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its range of features including pop-ups, loyalty programs, and customer reviews. They value its advanced targeting options and effective loyalty program that rewards customers for various actions. The integration of customer feedback into product pages is seen as a boost for conversions and brand credibility. Merchants praise the easy setup, customization options, and intuitive interface. The customer support team is described as responsive and professional. The app also offers a free version for small businesses to test its functionality. It's recognized as a valuable tool for increasing customer engagement and repeat purchases.

May 1, 2024

I already love this app! Abbie was a great help and delivered more than I can ask for!

TULSA FLOW
United States
7 months using the app
Rivo replied May 2, 2024

We're delighted you're loving the app! Our support team is here to exceed your expectations every time. Enjoy your experience! 😊👍
- Kevin & Rivo Team

May 1, 2024

I had such an amazing and positive customer service experience with Abbie at Rivo earlier today. While my query was simple enough in itself, Abbie went above and beyond and I came away with quite a few tips on how to make my online store better - so helpful for someone like myself who is a newbie to the world of e-commerce. Cheers!

Yoja
New Zealand
2 days using the app
Rivo replied May 2, 2024

We're thrilled about your positive experience with our support team! Helping you succeed in e-commerce is what we're all about. Cheers to your success! 🎉
- Kevin & Rivo Team

April 9, 2024

Easy to use and set up, helpful support and it looks great on my website! I would recommend it!

Stay Dreamy Shop
Canada
About 2 months using the app
Rivo replied April 11, 2024

Thanks for the glowing review! Thrilled you found our app easy and love how it looks. Your recommendation means a lot to us! 🌟
- Kevin & Rivo Team

March 19, 2024

Jel was extremely helpful and answered all of my questions. She even offered some great advice to help my site's appearance. Great Job!

Scary Jerry's Mountain Fire Hot Sauce
United States
About 2 months using the app
Rivo replied March 25, 2024

Wow, thanks for the awesome review! We're so glad we could help. Don't hesitate to reach out if you need more advice or support. Cheers!
- Kevin & Rivo Team

February 28, 2024

So far I have had no issues with the app. They also have a good and prompt support team. Thank you and keep it up.

Simply Aloe
India
About 1 year using the app
Rivo replied February 29, 2024

Thanks for the positive feedback! We're glad to hear our support team could assist you. We'll keep working hard to maintain your satisfaction!
- Kevin & Rivo Team

May 19, 2024

I am very satisfied with your service and the care for my business, and a special thanks to Paul.I appreciate his dedication and attention to detail. Thank you for all that you do!I highly recommend your services to anyone looking for top-notch quality and professionalism. Keep up the great work!

CrystalQuartz Creations
Canada
4 days using the app
Rivo replied May 20, 2024

Thank you for your kind words! We're thrilled to have met your expectations and look forward to continuing to provide top-notch service.
- Kevin & Rivo Team

March 17, 2024

Super fast customer service and such great response time! I got all the help I needed from Paul. He went an extra mile to answer all my questions and send me the correct documents to implement.

LOVELEEN®️
United States
22 days using the app
Rivo replied March 18, 2024

Thrilled to hear about your positive experience with our customer service! We're always here to go the extra mile for you. Thanks for sharing your feedback!
- Kevin & Rivo Team

February 11, 2024

Great customer service. Mica answered all my questions efficiently. I got extra tips on how to manage my account.

Farmhouse Charm Candles Inc.
Canada
About 2 years using the app
Rivo replied February 12, 2024

Thrilled to provide great service and helpful tips for managing your account! 😊 Thanks for the positive feedback. We're always here to answer your questions!
- Kevin & Rivo Team

April 27, 2024

The customer service is very helpful, it does takes me about 3 hours to set it up completely but I'm happy with how everything turns out!

HEYLENS
Singapore
1 day using the app
Rivo replied April 29, 2024

Thanks for sticking with it! We're glad to hear that you're happy with the results. If you need further assistance, we're here to help! 😊
- Kevin & Rivo Team

January 25, 2024

Not often I take my time to do a review. However the service level of the people behind this app was just phenomenal. Wonderful service all the way and the app seems to work flawlessly.

In Good Hands
Norway
About 2 years using the app
Rivo replied January 26, 2024

Thank you so much for taking the time to leave this review! We're thrilled about your phenomenal experience with our service and app. Your feedback is greatly appreciated!
- Kevin & Rivo Team